Post by High Priestess on May 29, 2016 16:08:48 GMT
Carlo shared on Anecdotes Dec 2014
www.airbnb.com/groups/content/content-95939
I had a guest who over stayed her booking. Lie after lie was given that she couldn't re-book. Ugh!
10 comments•1 like
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Oliver
Deborah
Deboraha year ago
When the clock approaches check out time....visualize...boot approaching behind....boot planted on behind...and out.
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Carlo
Carloa year ago
Only reason I gave her a chance was due to her military profile picture. Come to find out it was 10 years ago.
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Bernard
Bernarda year ago
You mean she booked for 2 days and still in after 5 or something like that?
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Deborah
Deboraha year ago
I don't quite understand what it means to give someone "a chance" who is overstaying their reservation. A chance for what? To overstay without paying? If she wants to stay longer, she can certainly figure that out prior to the hour of checkout time. If you allow someone to stay without paying, then as I see it you forfeit the right to complain that someone stayed without paying.
Reply Like 1 like
Bernard
Bernarda year ago
Looks like the story of a guy who squatted a condo from July to November without paying anything.
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Carlo
Carloa year ago
She booked for one night and expressed interest to book two more nights. She was waiting for her check to clear the next day. Well, I gave her until early afternoon to re-book. Excuses after excuses were given. By the time midnight came around, I needed sleep so I let her stay the night since she was sick with the promise of paying the next morning for the night before and for the day. Well, she left the house at 11am to cash and deposit her check. Waited 3 hours and nothing so I messaged her to not worry about it and to not come back because I will not accept her booking. I just wanted her out. Anyways, I went in to turn over the studio because I had another guest coming the following day. I come to notice her stuff was in the closet and stuff was in the fridge. I decided to clean around her belongings and I messaged her that her stuff needed to be picked up.
After turning the space over, I messaged her again to pick her stuff up. She messages me at 6pm saying she was hospitalized and didn't get a chance to cash and deposit her check. I told her that I was sorry that happened but I cannot let her stay here with a long standing reservation set the next day. She said that's fine and she would pick up her belongings soon. Well, 11pm comes and I haven't heard from her. I decided to just bag her belongings and set the on the table in the porch. I get a message if she could stay in the studio for a few hours so she can wait for her friend to get off work. Well at that point I was livid she even asked. I politely said she couldn't because it has been turned over completely. By midnight her bags were still on the table. I woke up, filed for the AirBnB security deposit be paid and checked if she got her bags. She did get them in the middle of the night. AirBnB paid me the security deposit and my new guests checked in not knowing the ordeal that just happened. I changed the locks just in case she duplicated the key. I learned that I need to be more focused on the business and not let my emotions be swayed by stories and stuff. Never again will I let this happen. By the way, I adjusted my booking minimum to a day because she asked if she could book for one night since she needed a spot to stay while her roommate had family for the day.
Sorry if the OP was incomplete with details. It limited the characters.
Thanks for reading.
Reply Like 3 likes
Deborah
Deboraha year ago
I think you did well in learning from your experience. I think for people new to doing business with renters, it can be all too easy to get lured in by "hard luck" stories about things like being sick or waiting for checks to be cashed, or banks closed or whatnot. But it can really help you get drawn into these if first of all you realize that hard luck stories are the bread and butter of scammers and liars, the very way that they most often effect their scams, and secondly, you are become VERY clear exactly what your boundary lines are, and be very firm about drawing those lines. So, for me for instance, the boundary line for extending a stay is the right around check out time. If you get very very clear in your mind, and repeat to yourself the mantra, "No one stays a minute or an hour after checkout time without paying for the extended stay" then you can be better prepared to say no.
All of us have had to, or will have to, learn the hard way with some kinds of renters or guests.
Reply Like 2 replies•1 like
Garrett
Garretta year ago
So, Deborah, if a guest who is due to check out on a particular day asks you if she can leave at, say, 1pm instead of 11am - for whatever reason, let's imagine she has an early evening flight - you would refuse outright?
Deborah
Deboraha year ago
Garrett -- If someone has an early evening flight, and my checkout time is 11am, and the guest wishes to check out of the room and leave their luggage at my house so that they don't have to tote it around all day, I will usually allow that. I would require them to check out of the room completely, and then put their luggage in the hallway, and either come pick it up when I am home, or I let them keep the key to the house (but not to the room) and come back and get the luggage later. I have at times allowed someone to check out from their room after normal checkout time, but only if I trust the person. Because I am living with my guests and get to know them, I get a sense of their character and whom I can trust. THose renting out separate apartments can't do this as easily and the default position should always be that one adheres to checkout time. Guests giving hard luck stories about why they have to leave later would raise serious suspicions in me. It's only when I can see that the guest isn't strongly attached to checking out a bit later that I am more likely to allow it.
Bernard
Bernarda year ago
I would say no one stays period
Reply Like
Ernie
Ernie a year ago
Have "do not duplicate" engraved or stamped onto any keys you have made for guests to use.
Reply Like
Ernie
Ernie a year ago
It wasn't his scam artist was it?: bit.ly/1vHMpKR
Reply Like 2 replies
Ernie
Ernie a year ago
*this
Carlo
Carloa year ago
No
www.airbnb.com/groups/content/content-95939
I had a guest who over stayed her booking. Lie after lie was given that she couldn't re-book. Ugh!
10 comments•1 like
Following
Like
Oliver
Deborah
Deboraha year ago
When the clock approaches check out time....visualize...boot approaching behind....boot planted on behind...and out.
Reply Like 4 likes
Carlo
Carloa year ago
Only reason I gave her a chance was due to her military profile picture. Come to find out it was 10 years ago.
Reply Like
Bernard
Bernarda year ago
You mean she booked for 2 days and still in after 5 or something like that?
Reply Like
Deborah
Deboraha year ago
I don't quite understand what it means to give someone "a chance" who is overstaying their reservation. A chance for what? To overstay without paying? If she wants to stay longer, she can certainly figure that out prior to the hour of checkout time. If you allow someone to stay without paying, then as I see it you forfeit the right to complain that someone stayed without paying.
Reply Like 1 like
Bernard
Bernarda year ago
Looks like the story of a guy who squatted a condo from July to November without paying anything.
Reply Like
Carlo
Carloa year ago
She booked for one night and expressed interest to book two more nights. She was waiting for her check to clear the next day. Well, I gave her until early afternoon to re-book. Excuses after excuses were given. By the time midnight came around, I needed sleep so I let her stay the night since she was sick with the promise of paying the next morning for the night before and for the day. Well, she left the house at 11am to cash and deposit her check. Waited 3 hours and nothing so I messaged her to not worry about it and to not come back because I will not accept her booking. I just wanted her out. Anyways, I went in to turn over the studio because I had another guest coming the following day. I come to notice her stuff was in the closet and stuff was in the fridge. I decided to clean around her belongings and I messaged her that her stuff needed to be picked up.
After turning the space over, I messaged her again to pick her stuff up. She messages me at 6pm saying she was hospitalized and didn't get a chance to cash and deposit her check. I told her that I was sorry that happened but I cannot let her stay here with a long standing reservation set the next day. She said that's fine and she would pick up her belongings soon. Well, 11pm comes and I haven't heard from her. I decided to just bag her belongings and set the on the table in the porch. I get a message if she could stay in the studio for a few hours so she can wait for her friend to get off work. Well at that point I was livid she even asked. I politely said she couldn't because it has been turned over completely. By midnight her bags were still on the table. I woke up, filed for the AirBnB security deposit be paid and checked if she got her bags. She did get them in the middle of the night. AirBnB paid me the security deposit and my new guests checked in not knowing the ordeal that just happened. I changed the locks just in case she duplicated the key. I learned that I need to be more focused on the business and not let my emotions be swayed by stories and stuff. Never again will I let this happen. By the way, I adjusted my booking minimum to a day because she asked if she could book for one night since she needed a spot to stay while her roommate had family for the day.
Sorry if the OP was incomplete with details. It limited the characters.
Thanks for reading.
Reply Like 3 likes
Deborah
Deboraha year ago
I think you did well in learning from your experience. I think for people new to doing business with renters, it can be all too easy to get lured in by "hard luck" stories about things like being sick or waiting for checks to be cashed, or banks closed or whatnot. But it can really help you get drawn into these if first of all you realize that hard luck stories are the bread and butter of scammers and liars, the very way that they most often effect their scams, and secondly, you are become VERY clear exactly what your boundary lines are, and be very firm about drawing those lines. So, for me for instance, the boundary line for extending a stay is the right around check out time. If you get very very clear in your mind, and repeat to yourself the mantra, "No one stays a minute or an hour after checkout time without paying for the extended stay" then you can be better prepared to say no.
All of us have had to, or will have to, learn the hard way with some kinds of renters or guests.
Reply Like 2 replies•1 like
Garrett
Garretta year ago
So, Deborah, if a guest who is due to check out on a particular day asks you if she can leave at, say, 1pm instead of 11am - for whatever reason, let's imagine she has an early evening flight - you would refuse outright?
Deborah
Deboraha year ago
Garrett -- If someone has an early evening flight, and my checkout time is 11am, and the guest wishes to check out of the room and leave their luggage at my house so that they don't have to tote it around all day, I will usually allow that. I would require them to check out of the room completely, and then put their luggage in the hallway, and either come pick it up when I am home, or I let them keep the key to the house (but not to the room) and come back and get the luggage later. I have at times allowed someone to check out from their room after normal checkout time, but only if I trust the person. Because I am living with my guests and get to know them, I get a sense of their character and whom I can trust. THose renting out separate apartments can't do this as easily and the default position should always be that one adheres to checkout time. Guests giving hard luck stories about why they have to leave later would raise serious suspicions in me. It's only when I can see that the guest isn't strongly attached to checking out a bit later that I am more likely to allow it.
Bernard
Bernarda year ago
I would say no one stays period
Reply Like
Ernie
Ernie a year ago
Have "do not duplicate" engraved or stamped onto any keys you have made for guests to use.
Reply Like
Ernie
Ernie a year ago
It wasn't his scam artist was it?: bit.ly/1vHMpKR
Reply Like 2 replies
Ernie
Ernie a year ago
*this
Carlo
Carloa year ago
No