Post by High Priestess on May 27, 2016 3:27:55 GMT
Evelyn shared on NHF Dec 2014
www.airbnb.com/groups/content/content-100278
Guests don't read - including me
I'm driving with family from NY to Florida and stopping along the way staying at Airbnb. Because I was only doing 1 night rentals I left it to the last minute not wanting to block the holiday season for hosts. Rushing to find a place, I saw photos, reviews and glanced at the descriptions. Yes, I was a bad guest by not reading it fully.
I found an amazing home in Savanah listed as an entire home with photos of kitchen, living room, etc. The host responded immediately and I booked it. The day before arrival I read in more detail and found out:
It's a shared space not a private apartment
We can't use the common areas and/or kitchen
I reconfirmed this information with the host and he said I was correct I responded - my bad for not reading. I'm traveling with my 70+ year mom and really wanted the use of a kitchen. And I don't know how the family will feel about sharing space.
Hosts - if you're showing a photo of something it means the guest has access to it. Don't show it if I can't use it. Also the host stated he could only show the two bedroom as a private apartment listing. If you have such circumstance in your first communication the host needs to mention it. Really not happy but thankfully it's only one night. Will keep you informed.
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Lula and Larry
Lula and Larrya year ago
Wow. Chin up Evelyn, we all make mistakes when under pressure. Enjoy your drive, and it is only one night. I agree, Hosts shouldn't display misleading pictures.
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Lula and Larry
Lula and Larrya year ago
How come she us showing it as an entire apartment?
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Lisa
Lisaa year ago
True. The space the a guest is seeing on your AIRBNB listing is what you should be offering. If you show the kitchen it means that it is for your use also... Evelyn, get a good nights rest and it's over with... Enjoy Your vacation with your mom in Florida
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Julie and Eric
Julie and Erica year ago
I have been scoping out an area that we would visit monthly and need an entire place listing. I found two that are listed that way, but it turns out that space is shared with the host. One said he could "make himself scarce" and the other said that because they are renting *two* bedrooms and allowing light use of the kitchen, and the categories to choose from didn't have that option, entire place was "the closest category so they chose it." I hope she doesn't get some angry guests.
Have a great vacation!
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Evelyn
Evelyna year ago
He states that because he is offering two bedrooms. Airbnb doesn't have a category that fits that setting. Nonetheless on the first email he should state it.
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Julie and Eric
Julie and Erica year ago
Totally agree. I even copied the help file for entire place listings: "Entire homes/apartments: guests rent the entire property and do not have to share the space with you or with anyone else" and she said "As implied, Airbnb does not cover the case of our listings. So we used the closest they make available..."
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Andrew
Andrewa year ago
I've had a couple of controversies over this, related largely to the guests' interpretation of just how much use of the facilities they were entitled to.
One was related to my Private Room listing (currently active). Two men booked it, in full awareness that the guest space was just one bed. But they were dismayed when they arrived and found that they were both expected to sleep in the bed. They thought that, since I had photos of the living room (with sofa), one of them could simply sleep on the sofa.
Another guest (Entire Home sublettor) assumed from the fact that a monitor can just barely be seen in one photo that my personal computer was available for guest use. He even went so far as to remove it from storage, plug it in, and attempt to use it. I guess putting it away in a closet was too subtle.
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Evelyn
Evelyna year ago
It really is amazing the liberties people take
Sheryl
Sheryl a year ago
Evelyn, I just read a post from you about going into closed areas of a place where you stayed! While mistaken, it seems that this guest acted on the belief that he had a right to use the computer. Not sure how his actions are worse than looking in private areas of a host's home out of mere curiousity.
Rick
Ricka year ago
Evelyn: here I sit in Savannah with 3 cottages with kitchens....BUT....no single nights...2 night minimums!!
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Evelyn
Evelyna year ago
Thanks Rick. We're only doing one night since we're heading to Disney with my 70+ mom. And no kids. Yes, this is what she wants to do for New Years. And it has been super stressful because of traffic, family dynamics etc. I wish I had, horror of horrors, rented a hotel. Ahhhh
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Susan
Susana year ago
I recently helped a friend with an airbnb booking in my hometown and was surprised how I screened the properties. 1st priority location, 2nd photos, 3rd reviews/stars. Hardly did any reading in the first scanning and prior enquiries. Then the communication with hosts was playing a role too. Don't think entire description or any house rules were studied before booking.
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Regina
Reginaa year ago
He really shouldn't list it as a whole apartment. So misleading and it disappoints guests. He should list it as a room and explain that it includes 2 rooms and adjust the price. He can even place 2 bedrooms in his title. Feel for ya, but like you stated it's just one night.
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Patty
Pattya year ago
Evelyn & Regina, Please see my counter position below. Though I do not have access to the listing under question, I do have a similar situation and would be happy to answer questions from that perspective. I hope my words bring clarity to the situation from a Host's point of view!
Regina
Reginaa year ago
I've seen your listing before. It's very nice and very lovely. I like the fact that you have suite in your title. Also I saw that you repeat in the listing description that it's 2 bedrooms and a separate bath.
Patty
Pattya year ago
R- Thanks for your kind words. Yes, I struggled for a long time with the wording in the listing so that I was as transparent as possible. The bottom line is - generally speaking - AirBnB is Not a Hotel Room! Each listing is unique (that should be a positive) and AirBnB CS and we as Hosts must encourage guests to read the listing carefully and assess if this is the right accommodation for their situation.
Evelyn
Evelyna year ago
Patty you stated clearly on your listing from the blueprint, to the about this listing. You can even add a bit more. When I was looking for a place I searched for entire home only, and saw the photos.
Fleur, Dan and kids
Fleur, Dan and kidsa year ago
Make sure you do a accurate review (I'm sure you will)
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Lula and Larry
Lula and Larrya year ago
Please a review is in order.
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Patty
Pattya year ago
Hold your Horses a moment! Being a relatively active member in this group, I am going to jump to the defense of the Host!
I am in the exact same predicament - 2 Guest Bedrooms and a Bath (the 3rd floor of our 7 bedroom home) plus access to basically the rest of our common area. I too list "Access to Kitchen" as opposed to giving full rein of our kitchen. I believe we are very clear that you, as a guest, are "sharing" our home with us and not taking over the entire 7 bedroom home for $110 / night. We have had Fabulous Guests and are proud of our reviews and Super Host status.
* Please know that it was AirBnB customer service that told us we should check "Entire Home/apt" and not "Private Room" due to the 2 Bedrooms not fitting neatly into either category. When you read my listing the situation becomes very clear!
Just another perspective . . . . Your comments?
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Evelyn
Evelyna year ago
Patty. I think in a situation where you have to list as an entire home and not just private bedrooms. The host MUST make it clear from the first communication. I'm paying $180 for basically two bedrooms and a bathroom. Tons of kitchen and living room photos. Then buried in the description it states that we can't use the kitchen due to bad guests experiences. He is clear to show the pool and state that it's an extra fee. I didn't do an instant book and I explained that I was coming with my mom.
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Patty
Pattya year ago
(Again - It is hard to comment without seeing the wording, But . .. . ) I disagree with your statement: "The host MUST make it clear from the first communication. " I would say it is the responsibility of the Host to have a clearly written listing . . . it is the responsibility of the Guest to read the listing thoroughly and ask any questions in that initial communication to confirm that their expectations are being met by this listing. Again, it's hard to defend this listing with out seeing it.
Evelyn
Evelyna year ago
I think when a host has a situation that is different, because of Airbnb' issues, how is the guest supposed to know? Especially a newbie. The information from this particular listing was buried and not really even mentioned. How many guests have been confused with your listing? I doubt it you have had issues like this because you're clear. If a host has a situation, ie not really a full apartment, tricky stairs, pets, etc. I have commented before that it's our, hosts, obligation to make sure the guests are aware of it. I understand it's the guest responsibility to read the listing thoroughly but sometimes you're looking at a few listings. It's overwhelming. Just my excuse.
Evelyn
Evelyna year ago
Sorry hit enter before finished. For $180 without a kitchen or common areas to hang out I could rent an ok hotel on the way. Too much stress since we're super delayed. Per the map we're not making it until 1:30 and with a 10am check out. I might just say screw it, lose the money and take a side of the road place.
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John
Johna year ago
I'm a FL & MA 'snowbird' and my favorite place to stay in GA is an independant hotel in Kingsland at Exit 3 - - the Magnolia Inn - have stayed there 6+ times - nothing fancy but nice folks and clean.
Patty
Pattya year ago
Evelyn- I must admit that it's difficult to comment on this situation without seeing the wording of the actual listing . . . But, during high season my listing also gets up to $150 - $200/ per night and is very competitive, if not higher, than the hotels in our area. We (and maybe your current host) are attracting a specific guest who is not interested in staying at the Hyatt Place, but is willing to "pay up" for a unique experience (skyline view of NYC, 80 year old tudor in fun town, etc!). I guess my point is that you may have been correct in your initial statement - " I didn't read the listing fully!"
FYI - though I am a huge promotor of AirBnB . . . my last few stays have been in discount hotels because I needed a quick in/ quick out stay. I think that may have suited you better too or giving yourself more time to research and read the full listing. JMHO :-)
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Evelyn
Evelyna year ago
@patty. I don't have a problem paying the price if it included kitchen and living room use. I guess because I allow my guests more freedoms I want the same. Especially when I thought I was renting an entire space. The host took my suggestion and now it states that's it's a private bedroom within the first paragraph. Don't bury huge information 6 paragraphs downs. These are great experiences to be a guest. What they go through. Thinking and process.
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Julie and Eric
Julie and Erica year ago
This is a really good argument for making sure the photo captions explain each particular situation, especially if it's unusual. I'm also one of the "check the type of listing/price/photos" more so than reading the details, especially if it's long and I feel rushed. I realize this isn't optimal, but I think it's how most people pick a listing as Evelyn described in the title of the post.
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Lisa
Lisaa year ago
Hot topic... But it's a great one... Being a Host is a learning experience and there is always room for improvement and changes...
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Evelyn
Evelyna year ago
What we also have to remember that more people are looking via mobile. The app pushes photos and then reviews. Description feels biried
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Deborah
Deboraha year ago
The difficulty that many hosts have, which I can empathize with, is that what they offer doesn't cleanly fall into either "private room" or "entire house/apartment." I have heard of at least one case where a host offered 2 bedrooms with a private bath, together with shared kitchen, and they contacted Airbnb asking for advice on how to list it, and were told by a customer service person to list it as "entire apartment."
I think it would help if Airbnb offered another type of rental category, let's call it "suite." This would be a great place to put all these rentals that are more than just one bedroom, but are not quite an entire apartment, as they may involve a shared kitchen, or some common area that is shared with the host or with other guests. So, "Suite" could be everything that is "Private bedroom Plus", either plus additional bedrooms, or plus private bathroom, or plus kitchenette, etc.
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Joel
Joela year ago
We have two bedrooms available and would never list it as entire apartment. I would be mislead by that as a guest and certainly wouldn't want to have anyone mislead. I think if it's listed as an entire apartment, I shouldn't have to share anything, regardless of what airbnb customer service tells me as a host; the guest won't know that.
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Julie and Eric
Julie and Erica year ago
Agree there needs to be a suite category as a lot of people seem to have these spaces. It's nuts that Airbnb is suggesting going against their own documentation.
"As a host, you're responsible for accurately describing your listing, so make sure you choose the appropriate room type.
Private rooms: guests share some spaces with you, like the kitchen, living room, or bathroom, but they have their own private room for sleeping.
Entire homes/apartments: guests rent the entire property and do not have to share the space with you or with anyone else."
www.airbnb.com/help/article/317
"Private rooms are great for when you prefer a little privacy, yet still value a local connection. When you book a private room, you'll have a bedroom to yourself, but will share some spaces with others. With a private room, you'll be able to wake up to greet your new friends in the kitchen and have the freedom to bid them adieu at bedtime.
Entire homes/apartments are for you if you are seeking a home away from home with complete privacy and the freedom to cook breakfast in your pajamas. With an entire home/apartment, you'll have the ***whole space to yourself.*** You can be your own host, make your own dinner, and remember to treat your listing with the respect and courtesy you would at your own home."
www.airbnb.com/help/article/5
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Lula and Larry
Lula and Larrya year ago
Ok. After reading the description by Airbnb for an "entire place" and if I ended instead with a suite or 2 bedrooms w/bath in a shared house, I would ask Airbnb to relocate me in to a "real" entire apartment or house. No room for interpretation or misinterpretation with Airbnb wording.
Cynthia
Cynthiaa year ago
It is a personal pet peeve that many, many guests don't read. I think they search as described above. The mobile aspect is a great point. I attended Airbnb host convention and added suggestion of some sort of icons or small images showing quickly what amenities are or aren't available. Keep full descriptions of course, but a quick visual for review prior to booking, especially since newbies are growing. Which is good news!
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www.airbnb.com/groups/content/content-100278
Guests don't read - including me
I'm driving with family from NY to Florida and stopping along the way staying at Airbnb. Because I was only doing 1 night rentals I left it to the last minute not wanting to block the holiday season for hosts. Rushing to find a place, I saw photos, reviews and glanced at the descriptions. Yes, I was a bad guest by not reading it fully.
I found an amazing home in Savanah listed as an entire home with photos of kitchen, living room, etc. The host responded immediately and I booked it. The day before arrival I read in more detail and found out:
It's a shared space not a private apartment
We can't use the common areas and/or kitchen
I reconfirmed this information with the host and he said I was correct I responded - my bad for not reading. I'm traveling with my 70+ year mom and really wanted the use of a kitchen. And I don't know how the family will feel about sharing space.
Hosts - if you're showing a photo of something it means the guest has access to it. Don't show it if I can't use it. Also the host stated he could only show the two bedroom as a private apartment listing. If you have such circumstance in your first communication the host needs to mention it. Really not happy but thankfully it's only one night. Will keep you informed.
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Lula and Larry
Lula and Larrya year ago
Wow. Chin up Evelyn, we all make mistakes when under pressure. Enjoy your drive, and it is only one night. I agree, Hosts shouldn't display misleading pictures.
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Lula and Larry
Lula and Larrya year ago
How come she us showing it as an entire apartment?
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Lisa
Lisaa year ago
True. The space the a guest is seeing on your AIRBNB listing is what you should be offering. If you show the kitchen it means that it is for your use also... Evelyn, get a good nights rest and it's over with... Enjoy Your vacation with your mom in Florida
Reply Like Delete
Julie and Eric
Julie and Erica year ago
I have been scoping out an area that we would visit monthly and need an entire place listing. I found two that are listed that way, but it turns out that space is shared with the host. One said he could "make himself scarce" and the other said that because they are renting *two* bedrooms and allowing light use of the kitchen, and the categories to choose from didn't have that option, entire place was "the closest category so they chose it." I hope she doesn't get some angry guests.
Have a great vacation!
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Evelyn
Evelyna year ago
He states that because he is offering two bedrooms. Airbnb doesn't have a category that fits that setting. Nonetheless on the first email he should state it.
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Julie and Eric
Julie and Erica year ago
Totally agree. I even copied the help file for entire place listings: "Entire homes/apartments: guests rent the entire property and do not have to share the space with you or with anyone else" and she said "As implied, Airbnb does not cover the case of our listings. So we used the closest they make available..."
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Andrew
Andrewa year ago
I've had a couple of controversies over this, related largely to the guests' interpretation of just how much use of the facilities they were entitled to.
One was related to my Private Room listing (currently active). Two men booked it, in full awareness that the guest space was just one bed. But they were dismayed when they arrived and found that they were both expected to sleep in the bed. They thought that, since I had photos of the living room (with sofa), one of them could simply sleep on the sofa.
Another guest (Entire Home sublettor) assumed from the fact that a monitor can just barely be seen in one photo that my personal computer was available for guest use. He even went so far as to remove it from storage, plug it in, and attempt to use it. I guess putting it away in a closet was too subtle.
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Evelyn
Evelyna year ago
It really is amazing the liberties people take
Sheryl
Sheryl a year ago
Evelyn, I just read a post from you about going into closed areas of a place where you stayed! While mistaken, it seems that this guest acted on the belief that he had a right to use the computer. Not sure how his actions are worse than looking in private areas of a host's home out of mere curiousity.
Rick
Ricka year ago
Evelyn: here I sit in Savannah with 3 cottages with kitchens....BUT....no single nights...2 night minimums!!
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Evelyn
Evelyna year ago
Thanks Rick. We're only doing one night since we're heading to Disney with my 70+ mom. And no kids. Yes, this is what she wants to do for New Years. And it has been super stressful because of traffic, family dynamics etc. I wish I had, horror of horrors, rented a hotel. Ahhhh
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Susan
Susana year ago
I recently helped a friend with an airbnb booking in my hometown and was surprised how I screened the properties. 1st priority location, 2nd photos, 3rd reviews/stars. Hardly did any reading in the first scanning and prior enquiries. Then the communication with hosts was playing a role too. Don't think entire description or any house rules were studied before booking.
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Regina
Reginaa year ago
He really shouldn't list it as a whole apartment. So misleading and it disappoints guests. He should list it as a room and explain that it includes 2 rooms and adjust the price. He can even place 2 bedrooms in his title. Feel for ya, but like you stated it's just one night.
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Patty
Pattya year ago
Evelyn & Regina, Please see my counter position below. Though I do not have access to the listing under question, I do have a similar situation and would be happy to answer questions from that perspective. I hope my words bring clarity to the situation from a Host's point of view!
Regina
Reginaa year ago
I've seen your listing before. It's very nice and very lovely. I like the fact that you have suite in your title. Also I saw that you repeat in the listing description that it's 2 bedrooms and a separate bath.
Patty
Pattya year ago
R- Thanks for your kind words. Yes, I struggled for a long time with the wording in the listing so that I was as transparent as possible. The bottom line is - generally speaking - AirBnB is Not a Hotel Room! Each listing is unique (that should be a positive) and AirBnB CS and we as Hosts must encourage guests to read the listing carefully and assess if this is the right accommodation for their situation.
Evelyn
Evelyna year ago
Patty you stated clearly on your listing from the blueprint, to the about this listing. You can even add a bit more. When I was looking for a place I searched for entire home only, and saw the photos.
Fleur, Dan and kids
Fleur, Dan and kidsa year ago
Make sure you do a accurate review (I'm sure you will)
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Lula and Larry
Lula and Larrya year ago
Please a review is in order.
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Patty
Pattya year ago
Hold your Horses a moment! Being a relatively active member in this group, I am going to jump to the defense of the Host!
I am in the exact same predicament - 2 Guest Bedrooms and a Bath (the 3rd floor of our 7 bedroom home) plus access to basically the rest of our common area. I too list "Access to Kitchen" as opposed to giving full rein of our kitchen. I believe we are very clear that you, as a guest, are "sharing" our home with us and not taking over the entire 7 bedroom home for $110 / night. We have had Fabulous Guests and are proud of our reviews and Super Host status.
* Please know that it was AirBnB customer service that told us we should check "Entire Home/apt" and not "Private Room" due to the 2 Bedrooms not fitting neatly into either category. When you read my listing the situation becomes very clear!
Just another perspective . . . . Your comments?
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Evelyn
Evelyna year ago
Patty. I think in a situation where you have to list as an entire home and not just private bedrooms. The host MUST make it clear from the first communication. I'm paying $180 for basically two bedrooms and a bathroom. Tons of kitchen and living room photos. Then buried in the description it states that we can't use the kitchen due to bad guests experiences. He is clear to show the pool and state that it's an extra fee. I didn't do an instant book and I explained that I was coming with my mom.
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Patty
Pattya year ago
(Again - It is hard to comment without seeing the wording, But . .. . ) I disagree with your statement: "The host MUST make it clear from the first communication. " I would say it is the responsibility of the Host to have a clearly written listing . . . it is the responsibility of the Guest to read the listing thoroughly and ask any questions in that initial communication to confirm that their expectations are being met by this listing. Again, it's hard to defend this listing with out seeing it.
Evelyn
Evelyna year ago
I think when a host has a situation that is different, because of Airbnb' issues, how is the guest supposed to know? Especially a newbie. The information from this particular listing was buried and not really even mentioned. How many guests have been confused with your listing? I doubt it you have had issues like this because you're clear. If a host has a situation, ie not really a full apartment, tricky stairs, pets, etc. I have commented before that it's our, hosts, obligation to make sure the guests are aware of it. I understand it's the guest responsibility to read the listing thoroughly but sometimes you're looking at a few listings. It's overwhelming. Just my excuse.
Evelyn
Evelyna year ago
Sorry hit enter before finished. For $180 without a kitchen or common areas to hang out I could rent an ok hotel on the way. Too much stress since we're super delayed. Per the map we're not making it until 1:30 and with a 10am check out. I might just say screw it, lose the money and take a side of the road place.
Reply Like 1 reply Delete
John
Johna year ago
I'm a FL & MA 'snowbird' and my favorite place to stay in GA is an independant hotel in Kingsland at Exit 3 - - the Magnolia Inn - have stayed there 6+ times - nothing fancy but nice folks and clean.
Patty
Pattya year ago
Evelyn- I must admit that it's difficult to comment on this situation without seeing the wording of the actual listing . . . But, during high season my listing also gets up to $150 - $200/ per night and is very competitive, if not higher, than the hotels in our area. We (and maybe your current host) are attracting a specific guest who is not interested in staying at the Hyatt Place, but is willing to "pay up" for a unique experience (skyline view of NYC, 80 year old tudor in fun town, etc!). I guess my point is that you may have been correct in your initial statement - " I didn't read the listing fully!"
FYI - though I am a huge promotor of AirBnB . . . my last few stays have been in discount hotels because I needed a quick in/ quick out stay. I think that may have suited you better too or giving yourself more time to research and read the full listing. JMHO :-)
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Evelyn
Evelyna year ago
@patty. I don't have a problem paying the price if it included kitchen and living room use. I guess because I allow my guests more freedoms I want the same. Especially when I thought I was renting an entire space. The host took my suggestion and now it states that's it's a private bedroom within the first paragraph. Don't bury huge information 6 paragraphs downs. These are great experiences to be a guest. What they go through. Thinking and process.
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Julie and Eric
Julie and Erica year ago
This is a really good argument for making sure the photo captions explain each particular situation, especially if it's unusual. I'm also one of the "check the type of listing/price/photos" more so than reading the details, especially if it's long and I feel rushed. I realize this isn't optimal, but I think it's how most people pick a listing as Evelyn described in the title of the post.
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Lisa
Lisaa year ago
Hot topic... But it's a great one... Being a Host is a learning experience and there is always room for improvement and changes...
Reply Like Delete
Evelyn
Evelyna year ago
What we also have to remember that more people are looking via mobile. The app pushes photos and then reviews. Description feels biried
Reply Like Delete
Deborah
Deboraha year ago
The difficulty that many hosts have, which I can empathize with, is that what they offer doesn't cleanly fall into either "private room" or "entire house/apartment." I have heard of at least one case where a host offered 2 bedrooms with a private bath, together with shared kitchen, and they contacted Airbnb asking for advice on how to list it, and were told by a customer service person to list it as "entire apartment."
I think it would help if Airbnb offered another type of rental category, let's call it "suite." This would be a great place to put all these rentals that are more than just one bedroom, but are not quite an entire apartment, as they may involve a shared kitchen, or some common area that is shared with the host or with other guests. So, "Suite" could be everything that is "Private bedroom Plus", either plus additional bedrooms, or plus private bathroom, or plus kitchenette, etc.
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Joel
Joela year ago
We have two bedrooms available and would never list it as entire apartment. I would be mislead by that as a guest and certainly wouldn't want to have anyone mislead. I think if it's listed as an entire apartment, I shouldn't have to share anything, regardless of what airbnb customer service tells me as a host; the guest won't know that.
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Julie and Eric
Julie and Erica year ago
Agree there needs to be a suite category as a lot of people seem to have these spaces. It's nuts that Airbnb is suggesting going against their own documentation.
"As a host, you're responsible for accurately describing your listing, so make sure you choose the appropriate room type.
Private rooms: guests share some spaces with you, like the kitchen, living room, or bathroom, but they have their own private room for sleeping.
Entire homes/apartments: guests rent the entire property and do not have to share the space with you or with anyone else."
www.airbnb.com/help/article/317
"Private rooms are great for when you prefer a little privacy, yet still value a local connection. When you book a private room, you'll have a bedroom to yourself, but will share some spaces with others. With a private room, you'll be able to wake up to greet your new friends in the kitchen and have the freedom to bid them adieu at bedtime.
Entire homes/apartments are for you if you are seeking a home away from home with complete privacy and the freedom to cook breakfast in your pajamas. With an entire home/apartment, you'll have the ***whole space to yourself.*** You can be your own host, make your own dinner, and remember to treat your listing with the respect and courtesy you would at your own home."
www.airbnb.com/help/article/5
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Lula and Larry
Lula and Larrya year ago
Ok. After reading the description by Airbnb for an "entire place" and if I ended instead with a suite or 2 bedrooms w/bath in a shared house, I would ask Airbnb to relocate me in to a "real" entire apartment or house. No room for interpretation or misinterpretation with Airbnb wording.
Cynthia
Cynthiaa year ago
It is a personal pet peeve that many, many guests don't read. I think they search as described above. The mobile aspect is a great point. I attended Airbnb host convention and added suggestion of some sort of icons or small images showing quickly what amenities are or aren't available. Keep full descriptions of course, but a quick visual for review prior to booking, especially since newbies are growing. Which is good news!
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