Host had to evict a guest due to multiple rule violations and "a stream of prostitutes" in the room --- as a result, Airbnb "paused" this poor host's listings. Not sure whether that was due to the low rating this evicted guest gave him....
Huh? What happened to the right of a host to cancel PENALTY FREE when a guest breaks a (important) houus rule?? The case seems pretty well documented granted she could prove the disrespectful behaviour and reactions of the guest via message thread or sms photos. Is it possible that CS continues to get worse? I thought tge had reached the bottom already...
Sometimes you read a story and you wonder if those hosts are using the same service. I had a few contacts with airbnb in complicated situations, one with huge damage and a few with refund quarrels where I did not refund a cent. And a dozen calls for less important questions. Every single one was friendly and pleasant to talk to and the outcome satisfying.
And in the forums there are hosts from time to time with a big problem, often not a clue themselves what to do and the result of the airbnb contact is catastrophic.
In this case, I don't believe his listing was paused for one revenge rating. I saw a few listings when I looked for a place, with an average of 3 stars on cleanliness and precision over much more bookings, so it is a significant average. They do fine at a lower price.
I think it comes down to Deborah's favourite campaign: hosts should get an education what they are doing and what the business aspects are. Including talking to their business partner, airbnb.
Usually the outcome is due to too much emotion and irrational demands, although this specific host seems rather calm and accepted a refund. Maybe he did not communicate that he is asking airbnb to cancel but it was interpreted as host cancellation on a whim.
The cancellation for breach of house rules needs urgent precision. There have been really absurd ideas like "Don't open the windows!" And a wish to evict them for breach of that rule. If airbnb accepts cancellation for breach of every rule, they will go bancrupt. But drugs and prostitutes and extra guests in a private room, should qualify.
This host describes what the cleaner or house keeper and another guest said, but obviously he does not reside there himself. Several private rooms elsewhere with staff sounds like a hotel.
Last Edit: May 25, 2016 21:02:54 GMT by helgaparis