Violating Privacy! Sept 25, 2015 1:43:23 GMT
Post by High Priestess on Sept 25, 2015 1:43:23 GMT
We could use some help here!
We have been hosting for a year and half, we love that, we have only awesome revues and everybody is happy.
But since 3 days we have 2 guests that are odd and breaking almost all Our house rules!
First they came at 2 people Even though the booking an email exchange were about 1 guest
Then they always leave the house without switching of the A/C and the fans. They are really noisy at indecent hour, 4:30am or midnight... They leave their mess all around the house...
And today when I came back home for lunch, one of them was in my bedroom!! She claimed she was looking for toilet paper, but she was exiting the room and didn't have any in her hand.
I'm not sure how I am suppose to react to that.
We don't feel comfortable around them, and now insecure as well.
Hello to beautiful Costa Rica!
I think there is only one other host in ___ Costa Rica?? So rehoming the guests may not be the answer. Try to figure out what you want to have happen -- such as have the guest leave -- and then contact CX for advice.
No there is a lot of Airbnb host around here, even to much!!
Those guests are suppose to check out in 2 days, but it's a Long time when you don't feel comfortable! And I'm scared of them stealing my stuff!!
I really don't know what to do!
There's a group called 911 for emergency stuff - have you posted there? I think you should contact AIRBNB as soon as possible for advice. Did your guests have good reviews? Is there any way of talking to them and explaining how uncomfortable they are making you? Hope it gets better...
You are a Superhost with 50 reviews. You know when something feels wrong, and catching a guest in your bedroom is so far over what could be considered acceptable. She probably *was* checking out what you have, to see what can be stolen. My advice is to CALL Airbnb IMMEDIATELY and have them removed. It's not your problem whether your guests can or cannot find other accommodations.
Absolutely right. I would have shown the door. Call CX right away. Relocating them is passing the bucket or problem to another Host.
Excellent advice, looking hope its heeded.
If you have to, return their money for the last few days and just say something came up, just to keep the conversation short and less confrontational. Do inform airbnb first though so that they may waive the review option for that client. Good luck!
Woah that's crazy. If it makes you uncomfortable tell Airbnb. I keep my bedroom closed but not locked but would not tolerate someone entering. I hope you told them to stay out of there.
Best to lock it. You can never be too sure. If I were you, I'd go an extra step and replace my lock with one that can't easily be picked. Guests no matter how friendly, are still strangers and we must exercise maximum caution. If it was me renting out a private room, I'd even install a CCTV.
You should kick these guests out right away. It is best to do this in conjunction with AIrbnb -- eg keep in contact with Airbnb customer service, letting them know of the problem you are having, and then let them know that you will be evicting these guests immediately. And do so. I don't know what time of the day it is where you are, you dont' want to kick out guests at night, they could be unsafe and have nowhere to go. But if it is morning or afternoon, just tell them they have to leave right away, and lock them out. Finding a guest looking around in your room is totally unacceptable and in my view is grounds for immediate eviction. As is serious, flagrant violation of house rules.
Right on, Deborah. These undesirable guests have been testing and pushing boundarues enough to assume Host will not react.
Hello, M. (Sigh..) I've been also hosting in my country and I have similar experiences. A few weeks ago, as many as 15 guests came. The capacity of my guesthouse is 10! And then they messed up the whole house. ㅜㅜ Desively I exploded when I discovered somebody's dirty underwear. But I did my best not to spoil the mood and to slove that problem peacefully. So I just told them. "Guys, this is a free but public place. Let's clean up, right now!" ... Fortunately they follwed my proposal. If not, they could see the monster. ( : =3 Hehehe. My adivice is... first, tell them your rule once more. And then just act what you want according to their reaction!
I would call Airbnb immediately and then tell the guests to leave today. A warning might be OK for some house rules but not for going into your bedroom.
I echo what others have said. They need to leave today. No refund. They violated your privacy and house rules.
Agree here too. And learn from this experience - starting with adding to house rules!
Leave an honest review please
Hide all valuables immediately (jewellery and small items they can easily grab) and let us know what happened!