Post by alicia on Apr 1, 2016 9:59:00 GMT
I had a guest who wanted to stay on Sunday 3rd April for 2 nights. I pre-approved. They tried to book and the price went up from AUS$190 to AUS$222 (my room is €130 for 2 nights). I dropped my price to €110 and they agreed. I pre-approved - WHERE IS THE BUTTON TO ACCEPT - messages have been going back and forth between us to sort this booking out. They cannot book until I confirm. I want to. I (and the guests) have been spending a lot of time searching help, google, phoning the Dublin helpline (holding on for 30 minutes) no joy. This morning they inform me they are trying elsewhere. What is wrong with Airbnb. It seems the bigger they get the less they care about helping hosts and guests. I don't suppose THEY will ever read this.
The above paragraph has been on the Community Centre page for 2 hours. I thought airbnb monitored that and I would get a response. What can I do? I've been with airbnb for several years, and enjoy the guests, but the inability to communicate when something doesn't work if so frustrating. Someone should start airbnb again and go back to being the caring and sharing.
The above paragraph has been on the Community Centre page for 2 hours. I thought airbnb monitored that and I would get a response. What can I do? I've been with airbnb for several years, and enjoy the guests, but the inability to communicate when something doesn't work if so frustrating. Someone should start airbnb again and go back to being the caring and sharing.
