Post by loriandtom on Mar 31, 2016 14:39:05 GMT
Hi,
My current guests are booked from yesterday til Saturday. They are coming from Australia, and expected to get here at about 3am this morning. Due to weather in connecting flight cities, they were delayed by MANY hours, re-routed to Houston, and are driving here, hopefully arriving around 10am-11am. My question: should I give them any sort of refund? They paid full price for a night that they will only be getting a few hours of. Also, if it matters, these guests were one of my first bookers, back in September, when I didn't have many (any?) reviews. We've been in touch off and on this whole time - very chatty, giving lots of reco's etc. I've left the usual snacks and beverages for them that I leave for all guests, and in addition, left them some fresh milk, fruit and breakfast bread, knowing their late (now extremely late) arrival time. Also, I've let them send various packages here in the last few weeks that they can't get delivered to Australia.
So, with all that in mind, is it good will to give them some sort of refund? Or is it just the way it is. They haven't asked, btw, I'm just wondering.
Thanks!
Lori
My current guests are booked from yesterday til Saturday. They are coming from Australia, and expected to get here at about 3am this morning. Due to weather in connecting flight cities, they were delayed by MANY hours, re-routed to Houston, and are driving here, hopefully arriving around 10am-11am. My question: should I give them any sort of refund? They paid full price for a night that they will only be getting a few hours of. Also, if it matters, these guests were one of my first bookers, back in September, when I didn't have many (any?) reviews. We've been in touch off and on this whole time - very chatty, giving lots of reco's etc. I've left the usual snacks and beverages for them that I leave for all guests, and in addition, left them some fresh milk, fruit and breakfast bread, knowing their late (now extremely late) arrival time. Also, I've let them send various packages here in the last few weeks that they can't get delivered to Australia.
So, with all that in mind, is it good will to give them some sort of refund? Or is it just the way it is. They haven't asked, btw, I'm just wondering.
Thanks!
Lori
