Post by deborah on Sept 23, 2015 5:54:46 GMT
Ernest shared in AUgust 2015:
Evictions
I have now hosted over 775 bookings in the nearly two years that I have been a host with Airbnb. Of those 775+ bookings, I have had to evict a guest on four occasions. This places the eviction rate at approximately .005%.
When a guest is evicted I call Airbnb, immediately, to inform them of the eviction and the reason(s) for the eviction. I don't like evicting a guest but sometimes find it necessary when there have been repeated, flagrant violations of the house rules particularly when those violations are likely to cause disturbances to or present safety concerns for any other guests or residents staying on the property. Airbnb has always been apologetic, supportive and understanding when these situations arise. I have never once had to defend my decision to anybody at Airbnb.
Here is my concern: When a guest is evicted for good cause, Airbnb cancels the reservation from their end with no penalty to me. However, this leads to neither the host nor the guest having the opportunity to leave a review. What this translates to is that this guest is now free to continue using Airbnb without having the stigma of the eviction or a review by the evicting host such that other Airbnb hosts can be put on notice of the incident and/or the behavior(s) that led to his or her eviction. Unfortunately this leaves other hosts in a vulnerable, ill-informed position and I'm afraid that Airbnb's policy regarding this issue leaves the community lacking transparency.
Have any of the other hosts here had to evict a guest? Please fill me in with as much or as little detail as you feel comfortable.
What are your feelings about guests who have been evicted, for good cause, that are free to remain in the Airbnb community, free of a review or any sort of indication that they were evicted thusly leaving other hosts vulnerable to this guest in the future?
I will say that the first guest I evicted has been successfully removed by Airbnb and no longer has an active profile (that I know of) on Airbnb. I am not sure about the other three.
Reply
Well, the best alternative is to belong to groups like this one and to tell all hosts just who those guests were . If Airbnb refuses to identify problem guests or to Sanitize the review process , Host need to openly report it in groups . Also I suggest that any guests that have been removed for violating TOS of Airbnb and the Host be brought to the attention of Chip Conley , He is the Hospitality President , Email mail him to bring this to his attention .
Reply
Although I have needed to warn couple guests, they will be evicted for continuing things like bringing visitors. Only had to actually evict once with Airbnb guests. Once via another platform. Just over 300+ bookings in all.
Airbnb: came home to find a stranger in kitchen. Immediately spoke to booked (for 2 nights) guests who stated they had not read house rules banning visitors, and did not recall me discussing it at check in. They were all exceptionally rude, especially the 'random' with a kind of 'we paid, we will do as we want' attitude.
They threatened to leave a bad review, and at that point I asked them if they would be adhering to house rules - they just scowled at me, and it was turning very hostile. I told them all to leave, with not a care if Airbnb would penalise me or not. I just needed them out of my house. My concern was if I had not returned until later that the 'extra' person would have been sleeping over. Contacted Airbnb and offered to refund beyond the 1st night IF I received another booking. So they cancelled the reservation. Did not get another booking - so was paid in full. Airbnb stated that the guests' had broken the terms of booking by not adhering to house rules. It is a double edged sword because an evicted guest is very likely to leave a bad review - even going as far to leave 1*, so in my case it was an advantage that they lost the chance. But it is a great shame they could still be part of the community and book with other hosts who would be totally in the dark. For a very serious violation, IMO the guests should be banned for life.
Reply
I feel the same way. Canceling the reservation was for the better choice for me. I have had some serious problems where the guest was banned from Airbnb, some other cases, they were not banned - but most don't usually re-use Airbnb since it wasn't what they wanted (something they can be really rude and careless)
Reply
4 out of 775 that is actually 0.5%, which isn't that high but also not that low in my opinion. Most of my cases were from the guests who used 'review' to take advantage of me. They wanted to get refund, bring more people, get something not promised in my listing, blame me for things caused by them not reading, etc. I knew it is better for me to have them cancel, so they cannot leave a review, that is always I insist first.
Reply
They could just make a new profile. Doesn't matter too much if they destroy their profile with reviews or banning. Use a partner's name, friend, fake and not bother with verification.
Reply
Lol!
Deborah:
I have not had to evict guests, but I have had to evict several long term renters. They were quite free to go and hunt down their next landlord/homeowner victim, claiming they had always been stellar tenants, giving fake references, etc. I actually think Airbnb shouldn't ban evicted guests from being AIrbnb members, unless they not only did something quite egregious (such as assault the host, or commit a crime on host's property, or demonstrate a huge attitude problem by repeatedly refusing to follow house rules and insulting host) , but there is also proof/evidence that they did that. People after all do make mistakes, and hosts can evict for any violation of rules, no matter how serious, and I just personally wouldn't want to punish someone for messing up one time. ANd to my mind, banning someone from Airbnb should really be a last resort and should be very uncommon and reserved only for truly egregious cases, not the average mess-up and thoughtlessness.
Evictions
I have now hosted over 775 bookings in the nearly two years that I have been a host with Airbnb. Of those 775+ bookings, I have had to evict a guest on four occasions. This places the eviction rate at approximately .005%.
When a guest is evicted I call Airbnb, immediately, to inform them of the eviction and the reason(s) for the eviction. I don't like evicting a guest but sometimes find it necessary when there have been repeated, flagrant violations of the house rules particularly when those violations are likely to cause disturbances to or present safety concerns for any other guests or residents staying on the property. Airbnb has always been apologetic, supportive and understanding when these situations arise. I have never once had to defend my decision to anybody at Airbnb.
Here is my concern: When a guest is evicted for good cause, Airbnb cancels the reservation from their end with no penalty to me. However, this leads to neither the host nor the guest having the opportunity to leave a review. What this translates to is that this guest is now free to continue using Airbnb without having the stigma of the eviction or a review by the evicting host such that other Airbnb hosts can be put on notice of the incident and/or the behavior(s) that led to his or her eviction. Unfortunately this leaves other hosts in a vulnerable, ill-informed position and I'm afraid that Airbnb's policy regarding this issue leaves the community lacking transparency.
Have any of the other hosts here had to evict a guest? Please fill me in with as much or as little detail as you feel comfortable.
What are your feelings about guests who have been evicted, for good cause, that are free to remain in the Airbnb community, free of a review or any sort of indication that they were evicted thusly leaving other hosts vulnerable to this guest in the future?
I will say that the first guest I evicted has been successfully removed by Airbnb and no longer has an active profile (that I know of) on Airbnb. I am not sure about the other three.
Reply
Well, the best alternative is to belong to groups like this one and to tell all hosts just who those guests were . If Airbnb refuses to identify problem guests or to Sanitize the review process , Host need to openly report it in groups . Also I suggest that any guests that have been removed for violating TOS of Airbnb and the Host be brought to the attention of Chip Conley , He is the Hospitality President , Email mail him to bring this to his attention .
Reply
Although I have needed to warn couple guests, they will be evicted for continuing things like bringing visitors. Only had to actually evict once with Airbnb guests. Once via another platform. Just over 300+ bookings in all.
Airbnb: came home to find a stranger in kitchen. Immediately spoke to booked (for 2 nights) guests who stated they had not read house rules banning visitors, and did not recall me discussing it at check in. They were all exceptionally rude, especially the 'random' with a kind of 'we paid, we will do as we want' attitude.
They threatened to leave a bad review, and at that point I asked them if they would be adhering to house rules - they just scowled at me, and it was turning very hostile. I told them all to leave, with not a care if Airbnb would penalise me or not. I just needed them out of my house. My concern was if I had not returned until later that the 'extra' person would have been sleeping over. Contacted Airbnb and offered to refund beyond the 1st night IF I received another booking. So they cancelled the reservation. Did not get another booking - so was paid in full. Airbnb stated that the guests' had broken the terms of booking by not adhering to house rules. It is a double edged sword because an evicted guest is very likely to leave a bad review - even going as far to leave 1*, so in my case it was an advantage that they lost the chance. But it is a great shame they could still be part of the community and book with other hosts who would be totally in the dark. For a very serious violation, IMO the guests should be banned for life.
Reply
I feel the same way. Canceling the reservation was for the better choice for me. I have had some serious problems where the guest was banned from Airbnb, some other cases, they were not banned - but most don't usually re-use Airbnb since it wasn't what they wanted (something they can be really rude and careless)
Reply
4 out of 775 that is actually 0.5%, which isn't that high but also not that low in my opinion. Most of my cases were from the guests who used 'review' to take advantage of me. They wanted to get refund, bring more people, get something not promised in my listing, blame me for things caused by them not reading, etc. I knew it is better for me to have them cancel, so they cannot leave a review, that is always I insist first.
Reply
They could just make a new profile. Doesn't matter too much if they destroy their profile with reviews or banning. Use a partner's name, friend, fake and not bother with verification.
Reply
Lol!
Deborah:
I have not had to evict guests, but I have had to evict several long term renters. They were quite free to go and hunt down their next landlord/homeowner victim, claiming they had always been stellar tenants, giving fake references, etc. I actually think Airbnb shouldn't ban evicted guests from being AIrbnb members, unless they not only did something quite egregious (such as assault the host, or commit a crime on host's property, or demonstrate a huge attitude problem by repeatedly refusing to follow house rules and insulting host) , but there is also proof/evidence that they did that. People after all do make mistakes, and hosts can evict for any violation of rules, no matter how serious, and I just personally wouldn't want to punish someone for messing up one time. ANd to my mind, banning someone from Airbnb should really be a last resort and should be very uncommon and reserved only for truly egregious cases, not the average mess-up and thoughtlessness.