Post by High Priestess on Sept 21, 2015 5:33:52 GMT
Messy guests
I recently had a guest and her 9-year-old son stay for an extended weekend (3 nights). I didn't see them for the entire duration of their stay. After they left, I went in their room to find fast food detritus as well as food stains on both the bed spread and on an accent chair.
Upon cleaning the bathroom, I had to clean up urine - not only from the toilet lip, but from all over the floor on either side of the toilet.
It was the first time I ever wrote a negative review, and felt horrible doing it, but was more mortified that an adult parent would be that poor of a chaperone.
I practice Hostmanship; I don't know how you treat your house, so treat mine like it's mine.
I couldn't imagine leaving a room in someone else's house in the condition they left their room.
Appreciate your feedback.
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E don't blame you for leaving a poor review. Don't feel badly. His mother obviously hasn't taught him well, or she doesn't mind these things in her own home. Had they already left a review for you? Do you have a cleaning deposit or security deposit? Take photos of the bedspread & chair and maybe Airbnb can reimburse you through their insurance.
My 9 year old is so good about bathroom etiquette, probably because I make him clean up if there is a problem. His friends & my nephew who visit however-yuck. No aim & no flushing are disgusting!
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Sorry for your trouble. In my many years of living, some people think it is someone else's job to clean up. When i taught college students, i would have to ask them to throw away their garbage and they responded that was something the janitor was supposed to do. Some guests think it's your job to clean up everything especially if you charge a cleaning fee. As a human being, i don't want to live in filth so i always clean up after myself as a guest. As a host, the cleaning is to make sure the room is clean and sanitized for the next guest. Unfortunately you get some slobs. My last guest urinated all over the seat. I got that text from my daughter at 2 a.m. i wonder if he gave me 4 stars for cleanliness because i did not clean it up until the morning. Thus happened while he was still checked in and he shared the bathroom with me and my daughter!
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Reminds me of a few months ago when I had a very overweight woman turn up with a bout of diarreah that lasted her 4 day stay. She left me a disgusting mess in the toilet everyday to clean when I came home from work, then marked me down to 3* on cleanliness with private feedback that I knew she had diarreah and should have been home to clean the toilet after her as she didn't feel well and couldn't possibly have been expected to clean after herself because it was gross. And that I should have been a better host and miss work to anticipate her needs and take care of her FFS! I was cleaning that toilet 3 times a day, she was a disgusting person to leave such mess behind. Some people!
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The worst notes I always got by the worst guests. They always seem to note the state they leave after them not the state at arrival.
But I was not aware that we should offer nursing services too - 4 days diarrhea, how disgusting.
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i remember your story. I myself would be embarrassed to expect someone to clean up such a mess let alone see it.
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You have to keep reminding people that they are NOT STAYING IN A HOTEL! Where they may be used to having a maid come in and clean up after them. This is our HOME you are sharing....if they dont want to respect your living quarters, then they better just go stay at Motel 6.
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I had one very overweight man stay for two nights. My poor sofa creaked under his weight when he sat down. I thought if he breaks the frame - what could I do? Same with mattress. I think any people with "extremes" need to stay in a hotel.
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Yep, had the same problem with undisciplined children. One child packed butter into the fabric softener dispenser in my washing machine. That wasn't sloppiness, it was malicious. The parent's response was basically "Oh well, children will be children." Left a scathing private review and a milk toast public review.
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The only negative marks I ever got, have been from people who, turns out, have broken things. Guilt perhaps.