Post by High Priestess on Feb 18, 2016 6:13:08 GMT
OFten it is quicker to reach Airbnb via Twitter
Do that at #AirbnbHelp
What you want to do is very briefly summarize your problem, and then Airbnb will ask for your email or to DIrect Message them. Make sure that you do NOT post your email address in a twitter post for all to see, because this is how many hosts end up making themselves very vulnerable to scammers. Scammers who see any AIrbnb host's email will send them an email with a link that goes to a phishing site. And then naive hosts may log in on the phishing site and then the scammers will have access to the hosts' AIrbnb account. So it's best not to post your Airbnb email address publicly. If you want to post an email address publicly, it's better to use one that is not linked to your Airbnb account.
I have found #AirbnbHelp to be of great assistance. I have contacted them via DirectMessage a couple of times and usually get an answer and help within 15 mins. They really helped me last Wednesday when I had guests getting stuck with verifying their ID, it wasn't going through. When I asked them to get in touch with the guest they did so straight away. Kudos to their twitter team!