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Post by salvia on Feb 16, 2016 14:19:07 GMT
I was randomly browsing an area as this listing showed up. When she hosts she does a good job (4 stars and very nice reviews.) but 7 cancellations are a lot, even for a newbie, dont you think? My guess is that she made beginners mistakes and did not manage her calender well as she took bookings well in advance and she had to cancel probably because of changing plans from her side. But the cancelations remained a pattern until lately and she still manages to get some business. Despite A lot of competition. Her location is good though. But it makes me wondering about the ranking algorithm...
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Post by High Priestess on Feb 16, 2016 15:47:16 GMT
Yes, 7 cancellations is a lot. It's too much, in my opinion, and as a guest I'd be reluctant to stay somewhere with that many cancellations, in fear I might be cancelled on.
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Post by salvia on Feb 17, 2016 12:14:42 GMT
Just what I thought Andrew!
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Post by renata on Mar 10, 2016 14:51:53 GMT
If you read the topic about the AU hostels being upset with AirBnb marketplace, you know that I opted to stay in hostels instead of renting via AirBnB or any other listing for most of my stay.
Besides the lack of a photo for the additional sleeping accommodation the listing said was available that was not in a bedroom, I noticed a lot of listings with really high cancellation messages in the guests comments. Definitely steered me away from wanting to rent for someone when I'm booking a reservation 4 months in advance. Are these hosts cancelling reservations booked farther in advance because it turns out when the arrival date gets close they aren't going to be home? (Travel for work, decided to take their own vacation, etc.).
Well, then there's the other reason .. the potential guests weren't a good match and if there are too many of those occurring? Neither situation gives potential guest or the host much confidence.
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Post by helgaparis on Mar 12, 2016 13:01:14 GMT
Maybe airbnb increased the fines and added a delisting threat for good reason. That was one of our recommendations in the discussions before the CC launch, that airbnb makes it much clearer that people conclude a legally binding contract when they book and when they accept a booking.
The problem is that that is not even enough, some people have no idea wath contract, legally and binding mean. Or obligations.
They cancel a relationship by text message or simply block the phone number of a lover who will find out over time that he/she became an ex-lover - how can renting a room even merit any effort?
Join the host community:
Take some computer classes
Proof that you can read, understand and apply what you read
Take some classes in business law and management
Pass an hygiene inspection
Join an anger management group (preventively)
Come back to list the space
No candidates??
But joke aside, if it's continually happening and not caused by a single event, a filter should trigger an information mail after 2 cancellations, an invitation to explain yourself at the third and a good bye message at the 5th.
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Post by salvia on Mar 16, 2016 13:19:09 GMT
I remember it, renata, and I have read quite a few comments of hosts who would not travel via airbnb (again) because of the risk to get their carefully planned stay ruined by a cancelation. When I read stories of guests having booked to secure accommodation to attend a certain event (sport, music, tournament etc.) getting cancelled and left with few to no choices to find similar accomodation I feel really, really sorry for them. Simply awful! Although I set up my listing and started without checking ALL their terms and How-to's thoroughly I made a considerable effort to inform myself. But in the current climate they should really make it more "difficult" to let newbies list and although it would probably annoy me to go through some training. I recently had to go through an online assessment which was supposed to take 30 min. I was not in the mood at all to do it to be honest and started to just glance over the topics to "Okay, just get it done". At the end of each page you had to answer questions and they were really intelligent and a bit tricky to answer. (Like " If you do 1 AND 2 is option xxx still valid too?"). I had to go back a few times to read some chapters again to get important details to be able to answer correctly. At the end it took more than an hour to finish it but some important information stuck right away with me and besides it made me aware that some things are not as easy as I thought. Something similar before a listing goes live would be helpful for all parties I think. |
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