Post by High Priestess on Feb 12, 2016 6:18:24 GMT
Rosanne shared Feb 11 2016
Damage by guest, deep cleaning and pot smell needs airing out.Airbnb refunded remaining days
I'm beyond upset...I'm pissed! A guest violated my clearly written house rules by smoking (pot!) not only on premises but inside the unit! Also, there was a guest..another violation of house rules. So, why am I faced with losing 10 days booking when she violated the contract? I was told by Adrian of Airbnb that because I made her leaver
Donna
Ahi Rosanne
Sorry that happened to you. I think the CC that spoke to you has not followed airbnb policy unless I'm missing something. call back and try to reach someone else.
Karla
Agreed. Call back. Claim damages, too.
Rosanne
Thanks, Karla and Donna for your prompt response and support. I just got off the phone with Jovian from Airbnb who was actually unaware that yes, I do want a claim statrted!!!
Rose
I could be wrong but I'm under the impression that if a guest breaks your rules & you kick them to the curb that you are paid for the booking. Did you officially cancel the reservation? If you did then maybe that's why the first CS person told you that info? Also, you have 2 days to file a claim against the guest. Take photos of all damage that you can, ashes, etc. to help with your claim.
Rose
In your claim you can put in for cleaning fees to get out the smells. Have someone (friend even) clean the space and give you a receipt for services. This is something you submit to Airbnb with your claim.
C C
Very sorry to hear, Rosanne. Stick to your guns.
Rosanne
Thanks for your advice, Rose. Yes, I contacted Airbnb as soon as I got home (across the courtyard). I explained what was going on and even said I would call the cops to substantiate. Adrian said that wouldn't be necessary. .my mistake, I should have. She called and told the guest I wanted her out. After she left and I had the door open for airing out, the other guest on premises corroborated the stench. The laundry room is right next to the door and she smelled the stench.
Rosanne
Thanks for your support, CC. I'm gonna keep on keeping on!
C C
Good. I wish we could keep these groups as they are.
Rosanne
Me, too. On to the global forum!
Damage by guest, deep cleaning and pot smell needs airing out.Airbnb refunded remaining days
I'm beyond upset...I'm pissed! A guest violated my clearly written house rules by smoking (pot!) not only on premises but inside the unit! Also, there was a guest..another violation of house rules. So, why am I faced with losing 10 days booking when she violated the contract? I was told by Adrian of Airbnb that because I made her leaver
Donna
Ahi Rosanne
Sorry that happened to you. I think the CC that spoke to you has not followed airbnb policy unless I'm missing something. call back and try to reach someone else.
Karla
Agreed. Call back. Claim damages, too.
Rosanne
Thanks, Karla and Donna for your prompt response and support. I just got off the phone with Jovian from Airbnb who was actually unaware that yes, I do want a claim statrted!!!
Rose
I could be wrong but I'm under the impression that if a guest breaks your rules & you kick them to the curb that you are paid for the booking. Did you officially cancel the reservation? If you did then maybe that's why the first CS person told you that info? Also, you have 2 days to file a claim against the guest. Take photos of all damage that you can, ashes, etc. to help with your claim.
Rose
In your claim you can put in for cleaning fees to get out the smells. Have someone (friend even) clean the space and give you a receipt for services. This is something you submit to Airbnb with your claim.
C C
Very sorry to hear, Rosanne. Stick to your guns.
Rosanne
Thanks for your advice, Rose. Yes, I contacted Airbnb as soon as I got home (across the courtyard). I explained what was going on and even said I would call the cops to substantiate. Adrian said that wouldn't be necessary. .my mistake, I should have. She called and told the guest I wanted her out. After she left and I had the door open for airing out, the other guest on premises corroborated the stench. The laundry room is right next to the door and she smelled the stench.
Rosanne
Thanks for your support, CC. I'm gonna keep on keeping on!
C C
Good. I wish we could keep these groups as they are.
Rosanne
Me, too. On to the global forum!