Post by High Priestess on Jan 19, 2016 13:59:15 GMT
Linda shared Jan 15 2016
Cancellations
Hello......my guest who was booked in for last night and tonight arrived yesterday afternoon......went to bed for a couple of hours then last night said she was leaving to stay with boyfriend ( nothin to do with me or my home) story was a bit long winded but iv put it in a nutshell.....any advice
Raymond & Elaine
Don't do anything, it's up to the guest to cancel if she wants to. Airbnb will take care of any reimboursment she may be entitled to re your cancellation policy.You have 2 days paid holiday, enjoy. Don't offer any refund, she has used your home and it's probably too late to book someone else. Linda, I suggest you change your cancellation policy from flexible to moderate. I repeat Don't do anything.
linda
Thankyou...i will change policy now
helga
Good advice on both: let the reservation expire or find them out that they have to cancel themselves. And never have flexible policy. If you do a thing begore tomorrow, you risk the second night payment.
linda
Thankyou helga....i have changed policy now
linda
Ok i done nothin.....my room is £15 per night, now my guest has gone through resolution centre to claim £25 back even tho she slept in bed, made tea for several hours, ate snacks, borrowed a book from bookcase.......help
Raymond & Elaine
Answer the questions by the resolution staff. If everything happened exactly as you say, you have nothing toworry about. Here is the ling to the New Host Forum, run by very expeienced hosts www.airbnb.com/groups/41
linda
Thankyou Raymond & Elaine....i have just spoken to resolution centre and i have offered £14 refund
Raymond & Elaine
Don't quite understand why you would offer a refund. Under your present moderate cancellation policy, " If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded." Still , if you are happy with the result, that's what counts. Here are some links for you to read concerning security deposit and house rules as you don't seem to have any. Good Luck Linda. globalhostingblogs.com/ globalhosting.freeforums.net/board/28/house-rules
linda
Im not too happy really as other things happened ..but as i am new and this was my second guest, thought i was doing the right thing by refunding night she didnt stay.....but i will learn by my mistakes...once again thankyou for your concern and comments
Rick
Please keep in mind that even though it's your house & all--this is still a business. You are out money-- your room was blocked & made unavailable--& all this was changed by a guest's whim!!?? I don't think the guest should get any money at all.
linda
Thankyou Rick....well if guest disputes refund then i will decline all refunds
Cancellations
Hello......my guest who was booked in for last night and tonight arrived yesterday afternoon......went to bed for a couple of hours then last night said she was leaving to stay with boyfriend ( nothin to do with me or my home) story was a bit long winded but iv put it in a nutshell.....any advice
Raymond & Elaine
Don't do anything, it's up to the guest to cancel if she wants to. Airbnb will take care of any reimboursment she may be entitled to re your cancellation policy.You have 2 days paid holiday, enjoy. Don't offer any refund, she has used your home and it's probably too late to book someone else. Linda, I suggest you change your cancellation policy from flexible to moderate. I repeat Don't do anything.
linda
Thankyou...i will change policy now
helga
Good advice on both: let the reservation expire or find them out that they have to cancel themselves. And never have flexible policy. If you do a thing begore tomorrow, you risk the second night payment.
linda
Thankyou helga....i have changed policy now
linda
Ok i done nothin.....my room is £15 per night, now my guest has gone through resolution centre to claim £25 back even tho she slept in bed, made tea for several hours, ate snacks, borrowed a book from bookcase.......help
Raymond & Elaine
Answer the questions by the resolution staff. If everything happened exactly as you say, you have nothing toworry about. Here is the ling to the New Host Forum, run by very expeienced hosts www.airbnb.com/groups/41
linda
Thankyou Raymond & Elaine....i have just spoken to resolution centre and i have offered £14 refund
Raymond & Elaine
Don't quite understand why you would offer a refund. Under your present moderate cancellation policy, " If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded." Still , if you are happy with the result, that's what counts. Here are some links for you to read concerning security deposit and house rules as you don't seem to have any. Good Luck Linda. globalhostingblogs.com/ globalhosting.freeforums.net/board/28/house-rules
linda
Im not too happy really as other things happened ..but as i am new and this was my second guest, thought i was doing the right thing by refunding night she didnt stay.....but i will learn by my mistakes...once again thankyou for your concern and comments
Rick
Please keep in mind that even though it's your house & all--this is still a business. You are out money-- your room was blocked & made unavailable--& all this was changed by a guest's whim!!?? I don't think the guest should get any money at all.
linda
Thankyou Rick....well if guest disputes refund then i will decline all refunds