Post by High Priestess on Sept 21, 2015 0:32:14 GMT
Peter shared this:
You Should Never Trust an Airbnb Review
" The company furthered altered their review policy to let hosts and
guests leave both public and private feedback simultaneously. While it
lets hosts/guests see what can be improved upon during the experience,
it significantly minimizes the amount of public negative feedback. Both
hosts and guests feel freer to comment honestly, but the thing is that
it all happens behind closed doors with no accountability that the issue
will be fixed in the future. There is no transparency for future
host/guests, who are forking over their cash or their home"
"Perhaps the best thing for Airbnb to do is to keep the policy as is but without
notifying either host or guest that a review has happened on either
side. Most hosts and guests can generally sense whether a lukewarm
review is imminent, so it’s possible to game the 14-day window by
waiting till the very end or waiting for other positive reviews to
deflect a negative or lukewarm review. Another option? Hide the names of
users/hosts for their written and starred reviews to keep it less
personal. That would simplify things."
Click HERE for Quartz article.
My two cents: I'm rapidly coming to the conclusion that it's not humanly
or mathematically possible to design a review system that pleases
everyone or eliminates all chances of fraud or unethical behavior. As
evidence of this - the article's title makes the bold assertion that an
Airbnb review is never to be trusted, goes on to give examples of major
flaws, but concludes that it's best to keep Airbnb's review policy "as
is" but with a few tweaks.
Reply 1:
I had a horrible guest who I'm sure was allowed to go on and do what she did at my place without any warning. Of course, she gamed the system by leaving no review.
Reply 2:
You can/could leave review that your guest was horrible. That's the warning for the next person looking into a request to rent to them. I check reviews before booking.
Reply 3:
I did review her. Since she didn't review me, no other host will see my review. That's the point of this thread and the problem with this system.
Reply 4:
I didn't realize that holds it up from being seen. My bad review I left for a man did keep others from wanting to rent to him.
Reply 5:
I also don't like this system. I do like the private notes just to you as a host. I have called Airbnb on occasion and they will help u through an issue. Why did they change it?
You Should Never Trust an Airbnb Review
" The company furthered altered their review policy to let hosts and
guests leave both public and private feedback simultaneously. While it
lets hosts/guests see what can be improved upon during the experience,
it significantly minimizes the amount of public negative feedback. Both
hosts and guests feel freer to comment honestly, but the thing is that
it all happens behind closed doors with no accountability that the issue
will be fixed in the future. There is no transparency for future
host/guests, who are forking over their cash or their home"
"Perhaps the best thing for Airbnb to do is to keep the policy as is but without
notifying either host or guest that a review has happened on either
side. Most hosts and guests can generally sense whether a lukewarm
review is imminent, so it’s possible to game the 14-day window by
waiting till the very end or waiting for other positive reviews to
deflect a negative or lukewarm review. Another option? Hide the names of
users/hosts for their written and starred reviews to keep it less
personal. That would simplify things."
Click HERE for Quartz article.
My two cents: I'm rapidly coming to the conclusion that it's not humanly
or mathematically possible to design a review system that pleases
everyone or eliminates all chances of fraud or unethical behavior. As
evidence of this - the article's title makes the bold assertion that an
Airbnb review is never to be trusted, goes on to give examples of major
flaws, but concludes that it's best to keep Airbnb's review policy "as
is" but with a few tweaks.
Reply 1:
I had a horrible guest who I'm sure was allowed to go on and do what she did at my place without any warning. Of course, she gamed the system by leaving no review.
Reply 2:
You can/could leave review that your guest was horrible. That's the warning for the next person looking into a request to rent to them. I check reviews before booking.
Reply 3:
I did review her. Since she didn't review me, no other host will see my review. That's the point of this thread and the problem with this system.
Reply 4:
I didn't realize that holds it up from being seen. My bad review I left for a man did keep others from wanting to rent to him.
Reply 5:
I also don't like this system. I do like the private notes just to you as a host. I have called Airbnb on occasion and they will help u through an issue. Why did they change it?