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Post by sus on Nov 5, 2015 23:51:26 GMT
Hello, I had a couple for 2 nights and when they left I discovered a sheet missing and they had gotten another one out of a closed and obviously off-limit closet. (OK, I will put a lock on into...) She finally responded and apologized. She said they spilled wine on it (not surprised because some other things had red wine stains) and took it to the laundry and when they were packing up in a hurry (checking out 3 hours late) mistakenly took it with them. She offered to pay what I thought was reasonable. So it is the flat sheet of an $89 set which I did get at half price but would not still be on sale. I hate to have non-matching sheets which I would have if I just have her pay the price of a single flat sheet. I know some items will eventually be ruined by stains. So do I just 1) write it off as the cost of business, 2) have her pay for 1 flat sheet, 3) have her pay for a whole set? Also should I have her pay through airbnb from my security deposit? It will be 48 hours tomorrow at 11 am.
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Post by queenie&ted on Nov 6, 2015 0:40:12 GMT
I would have her pay the cost of a flat sheet. And definitely through airbnb - either the security deposit or through the resolution center where I believe you can just bill her and she can accept versus having to file a claim for the security deposit.
The situation with mismatched sheets is why many hosts stick to standard white! Uninteresting but easy to match.
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Post by High Priestess on Nov 6, 2015 0:51:23 GMT
I think you could charge her for either, just the flat sheet or the whole set. Queenie's point is good that if you only use one color sheet you are less likely to have mismatched sets or partial sets when one part of a set is damaged. Alternatively, you could simply bill the guest for the entire set if they damage any part of a set. That is actually fair if you do have to replace the whole set.
I use IKEA sheet sets where the whole set costs $40, so for me to bill the guest for a whole set, they would be paying the same or even less than if you bill the guest for half of an $89 sheet set. I have had so many sheets and towels damaged that I would not buy any expensive linens. I may actually start going to white because of the amount of damage I am getting to colored sheets that seems to be caused actually by laundry soap --- parts of the colored sheet end up looking like they were tie-dyed. A green sheet ends up with several areas of yellow on it, or a beige pillowcase ends up with light orange areas. I think this is being caused by detergent or something because it is happening so often now. Anyone have any ideas what could be causing this damage?
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Post by High Priestess on Nov 6, 2015 1:01:24 GMT
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Post by sus on Nov 6, 2015 5:11:23 GMT
Thanks again for the quick, helpful replies. I do use only white sheets but I find the texture is different between different brands. Maybe that's not such a big deal and I'm just being picky. So I will just tell her I'll charge for a single sheet. The only reason I bought the $89 sheets is because they were half price. I do have an IKEA set too but they seem kind of boardy.
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