Post by loriandtom on Nov 4, 2015 22:04:33 GMT
Quite a while ago someone booked a party of 8 for 3 nights. She later changed it to 7 the first night, and 8 the remaining two nights. I submitted a reservation change and she got $50 back. Now, the day before their arrival, the booker tells me they have 7 people total for all 3 nights. That's the difference of $100 (I charge $25/night per person over 4 guests). She hasn't asked for a reservation change or a refund, but should I offer it? Not that it has anything to do with the issue, but I've gone out of my way for this group quite a bit already (letting one of the party check in several hours early, responding to her myriad questions about what to do, what supplies are in the house, etc., making extra blankets and pillows available despite my assurance that I supply plenty to start with, I'm going to go grocery shopping before they arrive, etc.). I'm happy to do it, but feel like enough is enough, especially at the last minute. The booker has been a joy to deal with, other than the others in her group's ability to commit. What would you do?
