Post by High Priestess on Oct 15, 2015 10:53:59 GMT
Natalie shared Oct 14 2015
Plumbing issue - advising guest
After my guest left this morning, my partner went to fix a water spot on the molding near the floor behind the toilet. It turns out that when he took the molding off the wall and looked, there is a leak, so more work than just wrapping a pipe.
I'm expecting a guest this evening, so I sent him a message telling him about the problem, that everything works fine but there may be a kind of ugly hole in the wall near the floor and if he wanted to cancel, that is fine with me.
Do you think this was handled right? I didn't want him to arrive and see a hole in the wall without being notified first.
Thanks for your thoughts!
Ed & Hugh
Good communications and transparency is always the right way to handle things.
Cynthia
Yep, I think you're doing the right thing.
Evelyn
You're doing the right thing of letting your guest know. Also, inform him if you will be doing some work in the space, etc.
Natalie
Thank you for commenting. Well, the leak isn't fixed, but it's tiny, but we don't want to seal it up until we conquer the leak. It looks kind of ugly, but other than that shouldn't affect my guest at all. I messaged him but no response. I appreciate your expertise and comments a lot!
Fleur (fleur)
yep let them know. I have a door that i need to replace and i let guests know that it will be replaced soon and that it won't impact on their stay (it doesn't quite close but it doesn't matter because there is a security screen on the other side so no one can get in.
Deborah (High Priestess)
If it's a minor issue I would mention it to the guest, but not give them the option to cancel w/ refund. (Eg if they would not normally get a refund). Minor issues arise in homes all the time and it isn't fair to the host to have to lose money for a whole reservation just because a faucet drips or leaks, a window is stuck, a light fixture is out, or there is a hole in a wall. It may be helpful to compare this to the same situation faced by any property owner with a standard long term tenant. IF a plumbing repair is needed in the tenants' unit, and a hole in the wall is needed, that property owner is not expected to put the tenant up in a hotel or issue them a refund for the rent during the days when there is a minor issue in the place. LIkewise hosts should not be expected to give a refund for an entire stay based on a minor issue --- guests have to understand that these things happen and as long as the issue does not effect guests' stay in any material, significant way I think just letting them know about it is sufficient.
Plumbing issue - advising guest
After my guest left this morning, my partner went to fix a water spot on the molding near the floor behind the toilet. It turns out that when he took the molding off the wall and looked, there is a leak, so more work than just wrapping a pipe.
I'm expecting a guest this evening, so I sent him a message telling him about the problem, that everything works fine but there may be a kind of ugly hole in the wall near the floor and if he wanted to cancel, that is fine with me.
Do you think this was handled right? I didn't want him to arrive and see a hole in the wall without being notified first.
Thanks for your thoughts!
Ed & Hugh
Good communications and transparency is always the right way to handle things.
Cynthia
Yep, I think you're doing the right thing.
Evelyn
You're doing the right thing of letting your guest know. Also, inform him if you will be doing some work in the space, etc.
Natalie
Thank you for commenting. Well, the leak isn't fixed, but it's tiny, but we don't want to seal it up until we conquer the leak. It looks kind of ugly, but other than that shouldn't affect my guest at all. I messaged him but no response. I appreciate your expertise and comments a lot!
Fleur (fleur)
yep let them know. I have a door that i need to replace and i let guests know that it will be replaced soon and that it won't impact on their stay (it doesn't quite close but it doesn't matter because there is a security screen on the other side so no one can get in.
Deborah (High Priestess)
If it's a minor issue I would mention it to the guest, but not give them the option to cancel w/ refund. (Eg if they would not normally get a refund). Minor issues arise in homes all the time and it isn't fair to the host to have to lose money for a whole reservation just because a faucet drips or leaks, a window is stuck, a light fixture is out, or there is a hole in a wall. It may be helpful to compare this to the same situation faced by any property owner with a standard long term tenant. IF a plumbing repair is needed in the tenants' unit, and a hole in the wall is needed, that property owner is not expected to put the tenant up in a hotel or issue them a refund for the rent during the days when there is a minor issue in the place. LIkewise hosts should not be expected to give a refund for an entire stay based on a minor issue --- guests have to understand that these things happen and as long as the issue does not effect guests' stay in any material, significant way I think just letting them know about it is sufficient.