Post by High Priestess on Oct 13, 2015 1:44:14 GMT
Susie&Rod shared Oct 12 2015
Security Deposit
Do most of you require a security deposit? We don't and now a rather expensive Queen size duvet cover is missing. (I mean why,exactly, does one walk away with a comforter and duvet? Come on!) Anywho, I feel like we need to require a deposit now. What are y'alls thoughts?
Clare
After reading various comments recommending a security deposit I added one 8 months into hosting. I've invested many $'s (including new duvet covers, funny you should mention!) and don't want to be set back by an inconsiderate guest.
Cynthia
I absolutely have a security deposit set. First, the guest is not actually charged it unless the host makes a claim - so it's pretty much invisible to the guest unless a problem arises. Second, it just makes sense to have the added protection and makes filing a claim and recouping costs so much easier. It seems silly to NOT have a security deposit.
Susie&Rod
Thank you Clare. We're about 9 months in now, I guess that's the time you start to wise up! Lol. Our guest have all been so fantastic but the thought of eating $400 -$500 to replace the duvet and filler is seriously irritating :/
nathalie
400usd for a duvet! hum...
nathalie
When something disapear, the 1st thing to do is to ask to the guest what happened. Following his reply you can ask him to be repaid.
Susie&Rod
I know ...lesson learned.
nathalie
What did they reply?
Susie&Rod
Yes I asked our guest but no reply yet.
nathalie
Open the claim anyway. Involve airbnb to ask them where the duvet is. It cost nothing.
Susie&Rod
They are 20 something young men traveling the US from Australia. They may be out of pocket?
Susie&Rod
But warm in the comforter! Hehe.
C C (CC)
Well, here in hillbilly land we call that pure D theft.
Susie&Rod
Lol CC. That's what we call it in Texas also . I'm guessing the they went out for Sunday Funday yesterday, they drank too much, went back to the loft and one of them got sick on the comforter and duvet. Just a guess. And instead of telling us they probably threw it away. Grrrrrr.
C C
That is precisely what happened!
Susie&Rod
Oh! Cynthia, I didn't realize that weren't charged unless there's a claim. So that's perfect! Thank you for the info!
Ed & Hugh
When in doubt, read the manual. In this case click on the Help menu at the top right of the page. It's all explained there.
Susie&Rod
Yes, good advice!
Raymond & Elaine (elaine)
The amount of the rent is actually charged to the credit card at the time a reservation is accepted and held in "escrow" by Airbnb until 24 hours after check-in. The security deposit is not actually charged to the credit card, but rather a hold for this amount is placed pending a possible future claim. If no claim is made by the host, the hold is released and not charged. The guest's credit card, however, needs to be able to have enough credit available for both the reservation and the security deposit at the time of booking. So if the booking amount is $300 and the security deposit is $150, the credit card has to have enough credit available to support $450. The $300 is paid to Airbnb, while a hold remains for $150. If there is no damage claimed by the host, the $150 hold is released 48 hours after check out. copied from Clair with thanks.
C C
And that is a very important point that keeps getting lost on people, Raymond & Elaine. Having a large amount put on hold would absolutely kill my business, I believe.
Susie&Rod
Thank you guys for the info! This makes sense. And, I can see where a large hold for a security deposit may deter guest. Ugggh, such a delima :/
Clare
I'm flattered! The amount of the security deposit is up to the host, so to have one and/or for how much is your decision. If it's a business killer, then have a very low or no security deposit. You and only you know what's best.
C C
I mean, if I were to charge one, I'd like to charge $500. How's someone gonna have $535 held up for a $35 room? Or even $235? $100 of damage I'm willing to eat, and I still haven't had $100 total in damage done by guests in 35 years of hosting, though true my stuff is cheap.
Raymond & Elaine
Sorry I spelt your name incorrectly Clare.
Clare
No worries R & E! But to respond to C C, it all depends on your situation. From the sound of it, most of you are offering nightly stays in a room where people go from one place to another in succession. A large security deposit for these folks would likely cause credit card problems. My guests come for the weekend and then go home so I'm not worried about it.
Linda
CC - your profile photo must have been take when you were 5 years old.
C C
Yeah, Linda, I made sure to use the last pic of me that was any good--and it's been a while!!
Raymond & Elaine
I think you should contact airbnb and see if you can claim on hosts guarentee for theft as adding a security deposit would only work for any new reservations made, it's not retroactive.
Susie&Rod
I was thinking the same thing. I already reached out to our guest asking if they knew where the comforter may have run off to but no reply yet. I'll give it until tomorrow I guess.
Deborah (High Priestess)
CC you haven't had $100 of damage in 35 years of hosting??? You must have had some remarkable guests or your linens cost a few cents....
Security Deposit
Do most of you require a security deposit? We don't and now a rather expensive Queen size duvet cover is missing. (I mean why,exactly, does one walk away with a comforter and duvet? Come on!) Anywho, I feel like we need to require a deposit now. What are y'alls thoughts?
Clare
After reading various comments recommending a security deposit I added one 8 months into hosting. I've invested many $'s (including new duvet covers, funny you should mention!) and don't want to be set back by an inconsiderate guest.
Cynthia
I absolutely have a security deposit set. First, the guest is not actually charged it unless the host makes a claim - so it's pretty much invisible to the guest unless a problem arises. Second, it just makes sense to have the added protection and makes filing a claim and recouping costs so much easier. It seems silly to NOT have a security deposit.
Susie&Rod
Thank you Clare. We're about 9 months in now, I guess that's the time you start to wise up! Lol. Our guest have all been so fantastic but the thought of eating $400 -$500 to replace the duvet and filler is seriously irritating :/
nathalie
400usd for a duvet! hum...
nathalie
When something disapear, the 1st thing to do is to ask to the guest what happened. Following his reply you can ask him to be repaid.
Susie&Rod
I know ...lesson learned.
nathalie
What did they reply?
Susie&Rod
Yes I asked our guest but no reply yet.
nathalie
Open the claim anyway. Involve airbnb to ask them where the duvet is. It cost nothing.
Susie&Rod
They are 20 something young men traveling the US from Australia. They may be out of pocket?
Susie&Rod
But warm in the comforter! Hehe.
C C (CC)
Well, here in hillbilly land we call that pure D theft.
Susie&Rod
Lol CC. That's what we call it in Texas also . I'm guessing the they went out for Sunday Funday yesterday, they drank too much, went back to the loft and one of them got sick on the comforter and duvet. Just a guess. And instead of telling us they probably threw it away. Grrrrrr.
C C
That is precisely what happened!
Susie&Rod
Oh! Cynthia, I didn't realize that weren't charged unless there's a claim. So that's perfect! Thank you for the info!
Ed & Hugh
When in doubt, read the manual. In this case click on the Help menu at the top right of the page. It's all explained there.
Susie&Rod
Yes, good advice!
Raymond & Elaine (elaine)
The amount of the rent is actually charged to the credit card at the time a reservation is accepted and held in "escrow" by Airbnb until 24 hours after check-in. The security deposit is not actually charged to the credit card, but rather a hold for this amount is placed pending a possible future claim. If no claim is made by the host, the hold is released and not charged. The guest's credit card, however, needs to be able to have enough credit available for both the reservation and the security deposit at the time of booking. So if the booking amount is $300 and the security deposit is $150, the credit card has to have enough credit available to support $450. The $300 is paid to Airbnb, while a hold remains for $150. If there is no damage claimed by the host, the $150 hold is released 48 hours after check out. copied from Clair with thanks.
C C
And that is a very important point that keeps getting lost on people, Raymond & Elaine. Having a large amount put on hold would absolutely kill my business, I believe.
Susie&Rod
Thank you guys for the info! This makes sense. And, I can see where a large hold for a security deposit may deter guest. Ugggh, such a delima :/
Clare
I'm flattered! The amount of the security deposit is up to the host, so to have one and/or for how much is your decision. If it's a business killer, then have a very low or no security deposit. You and only you know what's best.
C C
I mean, if I were to charge one, I'd like to charge $500. How's someone gonna have $535 held up for a $35 room? Or even $235? $100 of damage I'm willing to eat, and I still haven't had $100 total in damage done by guests in 35 years of hosting, though true my stuff is cheap.
Raymond & Elaine
Sorry I spelt your name incorrectly Clare.
Clare
No worries R & E! But to respond to C C, it all depends on your situation. From the sound of it, most of you are offering nightly stays in a room where people go from one place to another in succession. A large security deposit for these folks would likely cause credit card problems. My guests come for the weekend and then go home so I'm not worried about it.
Linda
CC - your profile photo must have been take when you were 5 years old.
C C
Yeah, Linda, I made sure to use the last pic of me that was any good--and it's been a while!!
Raymond & Elaine
I think you should contact airbnb and see if you can claim on hosts guarentee for theft as adding a security deposit would only work for any new reservations made, it's not retroactive.
Susie&Rod
I was thinking the same thing. I already reached out to our guest asking if they knew where the comforter may have run off to but no reply yet. I'll give it until tomorrow I guess.
Deborah (High Priestess)
CC you haven't had $100 of damage in 35 years of hosting??? You must have had some remarkable guests or your linens cost a few cents....