Post by High Priestess on Sept 20, 2015 15:55:44 GMT
No word from our guests
Abbie & Kevin shared on New Hosts Forum 5 months ago
www.airbnb.com/groups/content/content-173629
Abbie and Kevin
No word from our guests
We have guests arriving on Thursday from out of the country. I reached out to them on Saturday to find out when they will be arriving, and I haven't heard anything from them. When I initially accepted their reservation request, I asked for their arrival time and never heard back. Do I just have to sit around and wait? Normally when someone is flying in, I have a general idea of when they will arrive at our home. Out of almost 20 sets of guests now, this is the first time I haven't had a guest communicate well, which I still think is a success in my book!
8 comments
Following
Like
Delete
Hide
Trine
Trine5 months ago
Hej Abbie & Kevin
Well most of my guests are from another country, and when they fly here, to Denmark. I include this in their welcome letter. -My local airport; Copenhagen airport, offers- the service, you can chek if your local airport does something similar.
To my planning , I would like to know what time, your flight arrives + numbers, and when your flight departs, but I don't need that number.
-it will allow me to get an SMS from the airport, if your flight is delayed. Therefore you, yourself do not need to call me, and tell if the flight is delayed, because as we all know; international calls are expensive!
The 'trick' is to get the the guests to see that there is something in it for them. And it works!
Reply Like 3 likes Delete
Trine
Trine5 months ago
+ you can write that it will take you 1-2 hours to get to the apartment and lock them in, if they dont provied you with a estimatet time.
Reply Like Delete
Abbie & Kevin
Abbie & Kevin5 months ago
That's actually what I do. The first time we had a guest fly in with incredible delays I made it a point to get that information. That's why I'm frustrated that I haven't received any sort of response at this point.
Reply Like 1 like Delete
Victoria
Victoria5 months ago
It's only Tuesday so give it time. Your check-in time is 2pm right, so does that mean you come home from work to let guests in or is your job not like that? You could consider sending a message saying that unless you hear from them with an ETA you will be unable to check them in until you get home from work at x time.
Reply Like Delete
Abbie & Kevin
Abbie & Kevin5 months ago
Thanks Victoria. I suppose most guests have been excellent communicators, so this time has caught us off guard with the lack of responses. My husband works a very early shift and is home by 1:30pm each day which is why we can have a 2pm check in.
Reply Like Delete
Ed & Hugh
Ed & Hugh5 months ago
I would not sit around and wait. If you don't have a lockbox or programmable keypad and they need an actual key, I would just leave a note on the door with how to contact you to arrange for key pickup.
Reply Like 2 likes Delete
Deborah
Deborah5 months ago
Yes, you have to spend your life taking whole days off work, sitting at home all day waiting for uncommunicative guests to just show up whenever.
NO, just kidding!!
What you do here is you first ask guest to tell you when they will arrive, and if they aren't communicating, give them a deadline by which point they need to provide you this info. For instance for a Thursday arrival they need to let you know by Tuesday evening at 8pm or Wednesday morning at say 10am, so that you have time to adjust your schedule.
Inform them that if you don't hear from them by the time you have indicated is the deadline for informing you, then you will be available for check in during certain windows only, and if they arrive outside those windows of time, they may end up having to wait many hours for you to arrive and let them in. For instance, you will be available from noon to 2pm, and then again from 5pm to 7pm. If you have plans to go out that evening you might say, "if you arrive after 7pm you will have to wait until I get home at 10pm to let you in" or whatever fits your schedule.
Do you get the idea? The idea is basically that if someone doesn't follow through on their responsibility to communicate with you, then THEY are the ones inconvenienced by that, not you. You just go about your day and let the guest's arrival fit where it does into your full schedule, rather than scheduling your day around waiting for an uncommunicative guest.
Reply Like 5 likes Delete
Abbie & Kevin
Abbie & Kevin5 months ago
Hahaha, Deborah! Thank you so much for the information. Lots of great ideas there. I will certainly use all of these as I move forward with other guests. As for now, I've decided to give her until tomorrow afternoon until I send another message again. Hopefully in between now and then, she will give me some sort of information so I can prepare for her arrival.
Reply Like Delete
Deborah
--------------------------------------------------------------------------------------------------------------------------------------
older version/ w.o commenter names
We have guests arriving on Thursday from out of the country. I reached out to them on Saturday to find out when they will be arriving, and I haven't heard anything from them. When I initially accepted their reservation request, I asked for their arrival time and never heard back. Do I just have to sit around and wait? Normally when someone is flying in, I have a general idea of when they will arrive at our home. Out of almost 20 sets of guests now, this is the first time I haven't had a guest communicate well, which I still think is a success in my book!
Reply
Well most of my guests are from another country, and when they fly here, to Denmark. I include this in their welcome letter. -My local airport; Copenhagen airport, offers- the service, you can chek if your local airport does something similar.
To my planning , I would like to know what time, your flight arrives + numbers, and when your flight departs, but I don't need that number.
-it will allow me to get an SMS from the airport, if your flight is delayed. Therefore you, yourself do not need to call me, and tell if the flight is delayed, because as we all know; international calls are expensive!
The 'trick' is to get the the guests to see that there is something in it for them. And it works!
Reply
+ you can write that it will take you 1-2 hours to get to the apartment and lock them in, if they dont provied you with a estimatet time.
Reply
That's actually what I do. The first time we had a guest fly in with incredible delays I made it a point to get that information. That's why I'm frustrated that I haven't received any sort of response at this point.
Reply
It's only Tuesday so give it time. Your check-in time is 2pm right, so does that mean you come home from work to let guests in or is your job not like that? You could consider sending a message saying that unless you hear from them with an ETA you will be unable to check them in until you get home from work at x time.
Reply
Thanks Victoria. I suppose most guests have been excellent communicators, so this time has caught us off guard with the lack of responses. My husband works a very early shift and is home by 1:30pm each day which is why we can have a 2pm check in.
Reply
I would not sit around and wait. If you don't have a lockbox or programmable keypad and they need an actual key, I would just leave a note on the door with how to contact you to arrange for key pickup.
Reply
Yes, you have to spend your life taking whole days off work, sitting at home all day waiting for uncommunicative guests to just show up whenever.
NO, just kidding!!
What you do here is you first ask guest to tell you when they will arrive, and if they aren't communicating, give them a deadline by which point they need to provide you this info. For instance for a Thursday arrival they need to let you know by Tuesday evening at 8pm or Wednesday morning at say 10am, so that you have time to adjust your schedule.
Inform them that if you don't hear from them by the time you have indicated is the deadline for informing you, then you will be available for check in during certain windows only, and if they arrive outside those windows of time, they may end up having to wait many hours for you to arrive and let them in. For instance, you will be available from noon to 2pm, and then again from 5pm to 7pm. If you have plans to go out that evening you might say, "if you arrive after 7pm you will have to wait until I get home at 10pm to let you in" or whatever fits your schedule.
Do you get the idea? The idea is basically that if someone doesn't follow through on their responsibility to communicate with you, then THEY are the ones inconvenienced by that, not you. You just go about your day and let the guest's arrival fit where it does into your full schedule, rather than scheduling your day around waiting for an uncommunicative guest.
Reply
Hahaha! Thank you so much for the information. Lots of great ideas there. I will certainly use all of these as I move forward with other guests. As for now, I've decided to give her until tomorrow afternoon until I send another message again. Hopefully in between now and then, she will give me some sort of information so I can prepare for her arrival.
Abbie & Kevin shared on New Hosts Forum 5 months ago
www.airbnb.com/groups/content/content-173629
Abbie and KevinNo word from our guests
We have guests arriving on Thursday from out of the country. I reached out to them on Saturday to find out when they will be arriving, and I haven't heard anything from them. When I initially accepted their reservation request, I asked for their arrival time and never heard back. Do I just have to sit around and wait? Normally when someone is flying in, I have a general idea of when they will arrive at our home. Out of almost 20 sets of guests now, this is the first time I haven't had a guest communicate well, which I still think is a success in my book!
8 comments
Following
Like
Delete
Hide
Trine
Trine5 months ago
Hej Abbie & Kevin
Well most of my guests are from another country, and when they fly here, to Denmark. I include this in their welcome letter. -My local airport; Copenhagen airport, offers- the service, you can chek if your local airport does something similar.
To my planning , I would like to know what time, your flight arrives + numbers, and when your flight departs, but I don't need that number.
-it will allow me to get an SMS from the airport, if your flight is delayed. Therefore you, yourself do not need to call me, and tell if the flight is delayed, because as we all know; international calls are expensive!
The 'trick' is to get the the guests to see that there is something in it for them. And it works!
Reply Like 3 likes Delete
Trine
Trine5 months ago
+ you can write that it will take you 1-2 hours to get to the apartment and lock them in, if they dont provied you with a estimatet time.
Reply Like Delete
Abbie & Kevin
Abbie & Kevin5 months ago
That's actually what I do. The first time we had a guest fly in with incredible delays I made it a point to get that information. That's why I'm frustrated that I haven't received any sort of response at this point.
Reply Like 1 like Delete
Victoria
Victoria5 months ago
It's only Tuesday so give it time. Your check-in time is 2pm right, so does that mean you come home from work to let guests in or is your job not like that? You could consider sending a message saying that unless you hear from them with an ETA you will be unable to check them in until you get home from work at x time.
Reply Like Delete
Abbie & Kevin
Abbie & Kevin5 months ago
Thanks Victoria. I suppose most guests have been excellent communicators, so this time has caught us off guard with the lack of responses. My husband works a very early shift and is home by 1:30pm each day which is why we can have a 2pm check in.
Reply Like Delete
Ed & Hugh
Ed & Hugh5 months ago
I would not sit around and wait. If you don't have a lockbox or programmable keypad and they need an actual key, I would just leave a note on the door with how to contact you to arrange for key pickup.
Reply Like 2 likes Delete
Deborah
Deborah5 months ago
Yes, you have to spend your life taking whole days off work, sitting at home all day waiting for uncommunicative guests to just show up whenever.
NO, just kidding!!
What you do here is you first ask guest to tell you when they will arrive, and if they aren't communicating, give them a deadline by which point they need to provide you this info. For instance for a Thursday arrival they need to let you know by Tuesday evening at 8pm or Wednesday morning at say 10am, so that you have time to adjust your schedule.
Inform them that if you don't hear from them by the time you have indicated is the deadline for informing you, then you will be available for check in during certain windows only, and if they arrive outside those windows of time, they may end up having to wait many hours for you to arrive and let them in. For instance, you will be available from noon to 2pm, and then again from 5pm to 7pm. If you have plans to go out that evening you might say, "if you arrive after 7pm you will have to wait until I get home at 10pm to let you in" or whatever fits your schedule.
Do you get the idea? The idea is basically that if someone doesn't follow through on their responsibility to communicate with you, then THEY are the ones inconvenienced by that, not you. You just go about your day and let the guest's arrival fit where it does into your full schedule, rather than scheduling your day around waiting for an uncommunicative guest.
Reply Like 5 likes Delete
Abbie & Kevin
Abbie & Kevin5 months ago
Hahaha, Deborah! Thank you so much for the information. Lots of great ideas there. I will certainly use all of these as I move forward with other guests. As for now, I've decided to give her until tomorrow afternoon until I send another message again. Hopefully in between now and then, she will give me some sort of information so I can prepare for her arrival.
Reply Like Delete
Deborah
--------------------------------------------------------------------------------------------------------------------------------------
older version/ w.o commenter names
We have guests arriving on Thursday from out of the country. I reached out to them on Saturday to find out when they will be arriving, and I haven't heard anything from them. When I initially accepted their reservation request, I asked for their arrival time and never heard back. Do I just have to sit around and wait? Normally when someone is flying in, I have a general idea of when they will arrive at our home. Out of almost 20 sets of guests now, this is the first time I haven't had a guest communicate well, which I still think is a success in my book!
Reply
Well most of my guests are from another country, and when they fly here, to Denmark. I include this in their welcome letter. -My local airport; Copenhagen airport, offers- the service, you can chek if your local airport does something similar.
To my planning , I would like to know what time, your flight arrives + numbers, and when your flight departs, but I don't need that number.
-it will allow me to get an SMS from the airport, if your flight is delayed. Therefore you, yourself do not need to call me, and tell if the flight is delayed, because as we all know; international calls are expensive!
The 'trick' is to get the the guests to see that there is something in it for them. And it works!
Reply
+ you can write that it will take you 1-2 hours to get to the apartment and lock them in, if they dont provied you with a estimatet time.
Reply
That's actually what I do. The first time we had a guest fly in with incredible delays I made it a point to get that information. That's why I'm frustrated that I haven't received any sort of response at this point.
Reply
It's only Tuesday so give it time. Your check-in time is 2pm right, so does that mean you come home from work to let guests in or is your job not like that? You could consider sending a message saying that unless you hear from them with an ETA you will be unable to check them in until you get home from work at x time.
Reply
Thanks Victoria. I suppose most guests have been excellent communicators, so this time has caught us off guard with the lack of responses. My husband works a very early shift and is home by 1:30pm each day which is why we can have a 2pm check in.
Reply
I would not sit around and wait. If you don't have a lockbox or programmable keypad and they need an actual key, I would just leave a note on the door with how to contact you to arrange for key pickup.
Reply
Yes, you have to spend your life taking whole days off work, sitting at home all day waiting for uncommunicative guests to just show up whenever.
NO, just kidding!!
What you do here is you first ask guest to tell you when they will arrive, and if they aren't communicating, give them a deadline by which point they need to provide you this info. For instance for a Thursday arrival they need to let you know by Tuesday evening at 8pm or Wednesday morning at say 10am, so that you have time to adjust your schedule.
Inform them that if you don't hear from them by the time you have indicated is the deadline for informing you, then you will be available for check in during certain windows only, and if they arrive outside those windows of time, they may end up having to wait many hours for you to arrive and let them in. For instance, you will be available from noon to 2pm, and then again from 5pm to 7pm. If you have plans to go out that evening you might say, "if you arrive after 7pm you will have to wait until I get home at 10pm to let you in" or whatever fits your schedule.
Do you get the idea? The idea is basically that if someone doesn't follow through on their responsibility to communicate with you, then THEY are the ones inconvenienced by that, not you. You just go about your day and let the guest's arrival fit where it does into your full schedule, rather than scheduling your day around waiting for an uncommunicative guest.
Reply
Hahaha! Thank you so much for the information. Lots of great ideas there. I will certainly use all of these as I move forward with other guests. As for now, I've decided to give her until tomorrow afternoon until I send another message again. Hopefully in between now and then, she will give me some sort of information so I can prepare for her arrival.