Is there a formal complaint procedure, asks host Jan 16, 2019 1:16:25 GMT Quote Select PostDeselect PostLink to PostMemberGive GiftBack to Top Post by High Priestess on Jan 16, 2019 1:16:25 GMT A host asks whether there is any formal complaint procedure in Airbnb. Customer service seems completely unworkable for her, and others. community.withairbnb.com/t5/Hosting/Is-there-a-Formal-Complaints-Handling-Procedure-at-Airbnb/m-p/614128#M142029