Post by deborah on Sept 20, 2015 15:38:08 GMT
Genie and George shared on Hosting 911 5 months ago
www.airbnb.com/groups/content/content-173244
2nd missed payout in a row
Genie and GeorgeI have guests that checked in on the 11th that I haven't been paid for, and now guests that checked in on the 12th that I also have not received payment for. To add insult to injury, the total amount I am to be paid this month as reflected on the dashboard has been lowered by those two payments. I called Airbnb and they said it was a problem with my payout method - but then why is the amount deleted from my monthly total? I have guests arriving today, but if I am doing all this work and not getting paid, what is the point?
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Terry & Cher
Karin
Karin5 months ago
I just noticed the same. This is really worrying.
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Queenie & Ted
Queenie & Ted5 months ago
I just called, was put on hold and dropped after 5 minutes! I'm looking for my payment for a guest who checked in on the 11th for a 17 day stay! What the heck?
Reply Like
Joyce
Joyce5 months ago
I just checked my transaction history and see that my last two payments have been right on time. I even had a transfer yesterday which, for a Sunday, seems somewhat unexpected. I've only been hosting since May, so I've not got the experience to expect a time frame that may have been more consistent in the past. Perhaps Airbnb should change their terms of service so as not to set up expectations that are not realistic for their current operational capabilities. All this talk of late or non-existent payments makes me (and I'm sure many other hosts who are reading about it) nervous about the future of the company.
I'm just offering my experience as a balance to all the concerns.
Reply Like 2 likes
Deirdre
Deirdre5 months ago
The exact same thing has happened to me too now. The payment is not showing up in my monthly total and I have not been paid and it's been 72 hours since the guests checked in.
Reply Like
Queenie & Ted
Queenie & Ted5 months ago
I tweeted them (@airbnbhelp) with the booking confirmation number and received an email a few hours later that they are investigating the delay in my payment.
Reply Like 2 likes
Deirdre
Deirdre5 months ago
I also tweeted them my reservation number at airbnbhelp.
Reply Like
Rick
Rick5 months ago
No problems with my payments-- which, it seems, are now even being processed on weekends. ( knock on wood)
Reply Like 2 likes
Queenie & Ted
Queenie & Ted5 months ago
Rick, that's how it's supposed to be. There is definitely something wrong with payments for the last 3-4 days for some reason.
Reply Like
Susan
Susan5 months ago
I've never had them miss a payment but have had probably half a dozen instances where the "24 hours after check in" stretched to 48 hours and once, to 72. Since most of our bookings are weekend stays, it wouldn't have arrived sooner any way due to banking hours (we have direct deposit via wire transfer to a U.S. Bank account).
I think every once in a while AirBnB's rapid international growth catches up with them.
Reply Like 2 likes
Keith
Keith5 months ago
I bank with Wells Fargo and have only had a delay in payment twice in 3 years. each was only one day late.
I wonder if the bank used has an impact? could be airbnb's got some coding bugs that affect certain banks.
Reply Like 4 replies
Deirdre
Deirdre5 months ago
Interesting!
Alexina
Alexina5 months ago
Same here. Wells Fargo, delayed twice, and each time, one day later than usual. When I checked with Airbnb, the delay was on their end.
Rick
Rick5 months ago
You may be on to something, Keith. I use bk of America & have had only a few hiccoughs -- also interesting that both Wells Fargo & B of A were formed in San Francisco
Serafina
Serafina5 months ago
Shrug. At least two hosts here bank st Wells Fargo and have experienced multiple delays. Seems more likely it's an Airbnb general problem, as the company reports.
Terry & Cher
Terry & Cher5 months ago
Still no payment for our weekend guest. A bit disconcerting...
Reply Like 1 reply
Deirdre
Deirdre5 months ago
Airbnb is aware that there is a problem. If you look at their #airbnbhelp twitter account it is filled with hosts asking what is going on. Airbnb says they are working on it. I think they should send an email to hosts explaining what is going on, but they haven't. Hopefully it will be resolved soon.
Serafina
Serafina5 months ago
No payment her either. Fifth time since May. Like Keith, I bank at Wells Fargo.
Reply Like 1 reply
Serafina
Serafina5 months ago
That is, that payment is delayed. They always release it eventually.
Bekah and Brian
Bekah and Brian5 months ago
Oh dear. Well, my last several payouts were all timely except the one that crossed Labor Day. It's been awhile since I experienced a delay longer than 48h, but it has indeed happened.
Reply Like
Santa Fe International Hostel
Santa Fe International Hostel5 months ago
The hostels budget rooms are often used just one night by road trippers ... Requiring AIRBnB to cut & mail checks for a small sums ... I see a recent pattern of allowing three such to accumulate before sending off payment. I'm sure this makes sense ... at least, to the bean counters regulating payouts ... Preston
Reply Like
Keith
Keith5 months ago
Any electronic payment can me made in any amongst t with little effort. I don't know what the costs are. For small accounts a direct deposit payment costs 50 cents..at airbnbs volume I'm sure its pennies.
Since our 3% dee is to cover this there shouldn't be any need for Airbnb to accumulate payments.
If they have to cut and mail a check that's different.
PayPal has no transaction fees and the business account recipient pays a percentage..so no reason not to do those as needed.
Reply Like
Louise
Louise5 months ago
Why are they persisting in saying it's the 'payout method'? It's not. The problem is affecting all hosts in all regions using all payout methods.
I'm surprised that Airbnb hasn't sent out a mass email to all hosts warning them of the payment problems.
Reply Liked 4 likes
John
John5 months ago
They promise 24 hours payment.... good luck getting it. If you highlight this problem here, you may get a "helpful" email from them telling you that they only want nice happy, helpful positive, "reaching out" (or retching out as I call this) messages on these forums.
Reply Like 1 like
Susan
Susan5 months ago
Twitter and Facebook are alight with complaints from monumentally pissed off hosts who are awaiting payment. After initially attempting to hang the blame on Paypal, Airbnb are finally admitting to a 'technical issue' (which they're still trying to resolve after at least 4 days), profusely and gushingly thanking everyone for their 'patience and understanding'. Judging by the furious FB posts and Tweets though, 'patience and understanding' are in very short supply amongst those clamouring for their funds to be released. Many threatening to pull their listings or cancel upcoming reservations until they get their money. Massive own-goal for Airbnb. Very badly handled.
Reply Like 2 likes
John
John5 months ago
When you book as a guest the money is paid to airbnb right away. They then hang on to it was as long as possible. I think all of this is just feet dragging antics on their part. They must be a massively wealthy company by now, so there is no need for them to be greedy. No one likes greed. Payment should be promptly made within the 24 hour period they indicate. Failing to meet those commitments should create penalties for them, in the same way as they penalise hosts for failing to meet their 24 hour agreed commitments. Does that seem fair and reasonable?
Reply Like 1 like
Rick
Rick5 months ago
The whole 24 hour payment thing applies to business days. Saturday's & Sunday's are not business days. The fact that some recent payments seem to be being processed ( by Airbnb) on weekend days is surprising to me. Even if they do process them, your bank may adhere to the 'business day' rules. I never expect to see payments from Friday or over the weekend until Monday (earliest) a holiday in either entity further complicates this.
Reply Like 2 likes
Serafina
Serafina5 months ago
For me the issue isn't when the money arrives in the bank--that has a lot of factors that are outside of Airbnb's control. The problem I'm experiencing is that Airbnb is not consistently releasing payments when it says it will. It can initiate at release at any point, and had consistently done so 24 hours after check-in. That's what's changed. Notifications of payment release have been taking longer than 48 hours, and it can be a little worrisome not to have the reassurance that the funds are on their way. For the first year, those happy reminders always came reliably 24 hours after checkin, any day of the week. That hasn't been true this summer. For Airbnb not to communicate a payout glitch to affected hosts proactively is disappointing. Calling in and being told that it's a "known problem" is disheartening and a waste of everyone's time.
Reply Like 1 reply•6 likes
Susan
Susan5 months ago
My guests checked in 11/9, checked out 13/9, notification of payment release received today 15/9....a full 4 days after check-in.
Greg
Greg5 months ago
The Terms of Service are 24 hours after check-in irrespective of the day of the week. For those of us who receive payments via PayPal are funds should be available any day of the week. Airbnb is really not being proactive is communicating this issue to the Hosts (us) and since we're the Ambassadors of the brand I cannot fathom why we all haven't been contacted.
"Transparency" is one of Airbnb's cultural attributes - I don't see them abiding by their own values.
Reply Like 1 reply•1 like
Bekah and Brian
Bekah and Brian5 months ago
Oh, there is little transparent about airBNB! Have you ever tried to get an answer about anything from a customer service rep? It's nonstop obsfucating. We essentially all signed user agreements saying they aren't obligated to tell us anything ever.
Greg
Greg5 months ago
#Airbnbcashflowissues
Reply Like
Joseph
Joseph5 months ago
Payments can also be slowed by Credit Card Batch processing depending on the time and region the processing center is located . This may slow down how payments are process to Airbnb from CC companies , it depends when the CC companies release payment , it is processed by Airbnb to be dispersed to Hosts
and finally how hosts own bank accounts then handle the deposit . 24 hours has been the standard in retail after end of business and the funds are considered same as cash for deposit .
Reply Like
Genie and George
Genie and George5 months ago
Airbnb has admitted on Twitter that they have a problem with releasing payments. #AirbnbHelp
Reply Like
Joseph
Joseph5 months ago
Payments happen 24/7 world wide 365
so a few processing issues are understandable and airbnb has admitted a problem , but has not said the issue . It could be the Airbnb processing center is having problems . Remember the millions of guest stays per night world wide
and payments being processed all at that time . its not surprising that a few delays happen .
Reply Like
Allison
Allison5 months ago
I just checked my payout history. 43% of my stays had a payout that was at least a day late. If they can't abide by their own 24-hour payout terms, then they should update them.
They're great at holding us to high standards, but have no problem falling short of their own. Could you imagine what kind of nasty de-listing letters they'd be sending if almost half my guests didn't get clean sheets until the day after they checked in? haha
I don't usually sweat it because most of the time payment is released 48 hours after check-in. This time I'm cranky - I still haven't been paid for my guest that arrived 9/12 and left 9/13. Rolling up on 72 hours now...
Reply Like 1 reply•1 like
Deirdre
Deirdre5 months ago
Allison, I agree they should update their terms. They used to pay out 24 hours after check in like clockwork. Not anymore. Their terms should reflect this change. I am going on 4 full days now since check in time, without payment. I was supposed to be paid on Saturday 9/12. It's now Tuesday.
Deirdre
Deirdre5 months ago
The more I think about this, it's really akin to a company not making payroll. How would Airbnb employees feel if come pay day they didn't receive their paychecks and were not sure when they would? This is a big deal for many hosts who expect their "paychecks" and rely on them for their mortgages or just to survive. That Airbnb doesn't realize this is so surprising and disheartening.
Reply Like 2 likes
Joseph
Joseph5 months ago
Weekends are not considered business days , so the next business day would be Monday . Airbnb is responsible for payment , but if people are counting payments on a daily basis to survive , airbnb makes no promises on that . You cannot count on being full with guests all the time , what happens if your home needs repairs and you cannot host ? thats not fair to blame airbnb for that .
Reply Like 2 replies
Genie and George
Genie and George5 months ago
Airbnb hasn't paid me they payment they owed me on 9-12, and the payment they owe me on 9-13. They have also deleted the amount I am to be paid for those two guest stays from my dashboard. I fail to see why you insist this is the hosts' fault.
Joseph
Joseph5 months ago
I never said it was ever the hosts fault G&G , why do you say that ? the 12th and 13th are weekends and payment is made 24-48 hours starting on Monday Sept 14th . All of this is standard business practices check with your banks to explain it to you
Deirdre
Deirdre5 months ago
All I am saying is that when you book a guest, you know you will be receiving x dollars on x day. It's certainly reasonable to expect that much. Now that is not happening. If I work for a company and I expect to be paid on Friday and I am not paid on Friday, it's going to be an issue. BTW you can read their terms right here -- they say nothing about "business days" -- payouts should happen 24 hours regardless of weekends or not - it says right here that your bank may not process they payment until a business day, but the payout itself should happen any day of the week:
www.airbnb.com/help/article/425/when-do-i-get-paid
Since this recent problem they have updated these terms with this additional info: "It's also possible for a processor to experience technical issues or other extenuating circumstances that could cause your payout to take longer than usual to arrive."
Reply Like 1 like
Queenie & Ted
Queenie & Ted5 months ago
I think part of the concern from hosts like me is that Airbnb previously released payments within 24 hours, including Sat and Sun. Then it fell to each hosts payment recipient (Paypal, bank, etc) for whatever their processing time was. In my situation, my current guest checked in on Sept 11. Up until yesterday, Sept 14, the payment was showing as a Future Transaction. In response to my tweet, Airbnb has now moved it to Paid Transaction but I have not received a payout email confirming that the payment has been submitted to my bank. Even in your 'business day' scenario, Friday's booking should have been RELEASED by Monday.
Airbnb's facebook and twitter is on fire with complaints across the globe about not getting paid. They had finally admitted to technical issues that delayed payments but have not made a global announcement as to when the payments will actually be made.
Airbnb's handling of this situation, as if failure to pay hosts were no big deal, is scandalous. Shame on them.
Reply Like 1 reply•1 like
Joseph
Joseph5 months ago
I would agree with you Q&T, that it looks like its a Global issue . Before , we never had been paid on a Sat or Sun, it was always the first business day of the week, so Monday or Tuesday . Last week I did get paid on a Sat and a Sunday , so I thought that was odd , but that may have something to do with the issue if they changed how everything was processed . Time zones also will affect how everything is processed and transmitted . Its always best to check with your local bank on how they handle it .
Deirdre
Deirdre5 months ago
Another forum on this issue:
airhostsforum.com/t/paypal-payments-delayed/1643/23
Reply Like
Joseph
Joseph5 months ago
Business days are standard business practice . Even your banks will not always cover any transactions until Monday of the following weekend . That being said
your payments might be sent to what ever financial institution and it is they that are not processing the payments into your accounts . If you look at the majority of payment delays , its only by a few days , not weeks or months . It happens
for whatever reason . Payments are not Payroll as you title it , although many people do count on it as a form of income like a paycheck . Holidays ,(federal) ones also delays payments by one or two days .
Airbnb has stated that payments for weekend check ins are paid the following business day .
As I stated before , its not always airbnbs fault , a processor can be delayed in transmitting of payments , or CC company and finally what ever bank you use .
When do I get paid?
Airbnb releases your payout approximately 24 hours after your guest arrives.* Payouts for long-term reservations occur on a monthly basis.
After we release the payout, it takes some additional time for the money to arrive depending on your payment processor. Average processing time per payout method:
ACH / Direct deposit: up to 3 business days
Bank transfer or international wire: 3–7 business days
PayPal: Within a few hours
Western Union: 1 business day (US Pacific Time)
Mailed check: up to 15 business days
Payoneer Prepaid Debit Card: Within a few hours – 1 business day
Many banking systems don't process transactions on weekends or holidays. Therefore, a payout released between Friday and Sunday might not be processed until Monday, and your payout might not be reflected in your account until Wednesday. It's also possible for a processor to experience technical issues or other extenuating circumstances that could cause your payout to take longer than usual to arrive.
You can check on the status of your payouts from the desktop version of Airbnb at any time in your Transaction History.
Payouts subtract the Airbnb service fee from the amount paid by the guest. If you have multiple listings with check-ins on the same day, any payouts going to the same method will be deposited together in one lump sum. Some payout methods, such as Western Union, have a minimum payout amount of $60. If a minimum payout amount is set, your payout will not be released until this amount is met.
*The check-in time is taken from your listing's details, or at 3pm in your time zone if you have no check-in time selected. In the event of a guest cancellation, any payout owed is issued approximately 24 hours after the originally scheduled check-in.
Reply Like
John
John5 months ago
Airbnb have no excuses. They have the money already, so it's not like they are waiting for it before passing it on. If they can impose penalties on hosts for not meeting 24 hour deadlines, then they need to live by those same deadlines themselves. When you set standards for others, make sure you can live by them yourself.
Reply Like 1 like
Queenie & Ted
Queenie & Ted5 months ago
Just received payout email for Sept 11 check-in. I see on Facebook that they're now saying all delayed payments will be processed and released by Wednesday afternoon.
Reply Like
Deirdre
Deirdre5 months ago
I just received my payout as well - via Paypal
Reply Like
Serafina
Serafina5 months ago
Just received notifications for the payments I was waiting for, too.
Reply Like
Genie and George
Genie and George5 months ago
And I have now received my payments too!
Reply Like
Deborah
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older version w/o commenter names
2nd missed payout in a row
I have guests that checked in on the 11th that I haven't been paid for, and now guests that checked in on the 12th that I also have not received payment for. To add insult to injury, the total amount I am to be paid this month as reflected on the dashboard has been lowered by those two payments. I called Airbnb and they said it was a problem with my payout method - but then why is the amount deleted from my monthly total? I have guests arriving today, but if I am doing all this work and not getting paid, what is the point?
Reply
I just noticed the same. This is really worrying.
Reply
I just called, was put on hold and dropped after 5 minutes! I'm looking for my payment for a guest who checked in on the 11th for a 17 day stay! What the heck?
Reply
I just checked my transaction history and see that my last two payments have been right on time. I even had a transfer yesterday which, for a Sunday, seems somewhat unexpected. I've only been hosting since May, so I've not got the experience to expect a time frame that may have been more consistent in the past. Perhaps Airbnb should change their terms of service so as not to set up expectations that are not realistic for their current operational capabilities. All this talk of late or non-existent payments makes me (and I'm sure many other hosts who are reading about it) nervous about the future of the company.
I'm just offering my experience as a balance to all the concerns.
Reply
The exact same thing has happened to me too now. The payment is not showing up in my monthly total and I have not been paid and it's been 72 hours since the guests checked in.
Reply
I tweeted them (@airbnbhelp) with the booking confirmation number and received an email a few hours later that they are investigating the delay in my payment.
Reply
I also tweeted them my reservation number at airbnbhelp.
Reply
No problems with my payments-- which, it seems, are now even being processed on weekends. ( knock on wood)
Reply
that's how it's supposed to be. There is definitely something wrong with payments for the last 3-4 days for some reason.
Reply
I've never had them miss a payment but have had probably half a dozen instances where the "24 hours after check in" stretched to 48 hours and once, to 72. Since most of our bookings are weekend stays, it wouldn't have arrived sooner any way due to banking hours (we have direct deposit via wire transfer to a U.S. Bank account).
I think every once in a while AirBnB's rapid international growth catches up with them.
Reply
I bank with Wells Fargo and have only had a delay in payment twice in 3 years. each was only one day late.
I wonder if the bank used has an impact? could be airbnb's got some coding bugs that affect certain banks.
Reply
Interesting!
Reply:
Same here. Wells Fargo, delayed twice, and each time, one day later than usual. When I checked with Airbnb, the delay was on their end.
Reply
You may be on to something.. I use bk of America & have had only a few hiccoughs -- also interesting that both Wells Fargo & B of A were formed in San Francisco
Reply
Shrug. At least two hosts here bank st Wells Fargo and have experienced multiple delays. Seems more likely it's an Airbnb general problem, as the company reports.
Reply
Still no payment for our weekend guest. A bit disconcerting...
Reply
Airbnb is aware that there is a problem. If you look at their #airbnbhelp twitter account it is filled with hosts asking what is going on. Airbnb says they are working on it. I think they should send an email to hosts explaining what is going on, but they haven't. Hopefully it will be resolved soon.
Reply
No payment her either. Fifth time since May. Like Keith, I bank at Wells Fargo.
Reply
That is, that payment is delayed. They always release it eventually.
Reply:
Oh dear. Well, my last several payouts were all timely except the one that crossed Labor Day. It's been awhile since I experienced a delay longer than 48h, but it has indeed happened.
Reply
The hostels budget rooms are often used just one night by road trippers ... Requiring AIRBnB to cut & mail checks for a small sums ... I see a recent pattern of allowing three such to accumulate before sending off payment. I'm sure this makes sense ... at least, to the bean counters regulating payouts ... Preston
Reply
Any electronic payment can me made in any amongst t with little effort. I don't know what the costs are. For small accounts a direct deposit payment costs 50 cents..at airbnbs volume I'm sure its pennies.
Since our 3% dee is to cover this there shouldn't be any need for Airbnb to accumulate payments.
If they have to cut and mail a check that's different.
PayPal has no transaction fees and the business account recipient pays a percentage..so no reason not to do those as needed.
Reply
Why are they persisting in saying it's the 'payout method'? It's not. The problem is affecting all hosts in all regions using all payout methods.
I'm surprised that Airbnb hasn't sent out a mass email to all hosts warning them of the payment problems.
Reply
They promise 24 hours payment.... good luck getting it. If you highlight this problem here, you may get a "helpful" email from them telling you that they only want nice happy, helpful positive, "reaching out" (or retching out as I call this) messages on these forums.
Reply
Twitter and Facebook are alight with complaints from monumentally pissed off hosts who are awaiting payment. After initially attempting to hang the blame on Paypal, Airbnb are finally admitting to a 'technical issue' (which they're still trying to resolve after at least 4 days), profusely and gushingly thanking everyone for their 'patience and understanding'. Judging by the furious FB posts and Tweets though, 'patience and understanding' are in very short supply amongst those clamouring for their funds to be released. Many threatening to pull their listings or cancel upcoming reservations until they get their money. Massive own-goal for Airbnb. Very badly handled.
Reply
When you book as a guest the money is paid to airbnb right away. They then hang on to it was as long as possible. I think all of this is just feet dragging antics on their part. They must be a massively wealthy company by now, so there is no need for them to be greedy. No one likes greed. Payment should be promptly made within the 24 hour period they indicate. Failing to meet those commitments should create penalties for them, in the same way as they penalise hosts for failing to meet their 24 hour agreed commitments. Does that seem fair and reasonable?
Reply
The whole 24 hour payment thing applies to business days. Saturday's & Sunday's are not business days. The fact that some recent payments seem to be being processed ( by Airbnb) on weekend days is surprising to me. Even if they do process them, your bank may adhere to the 'business day' rules. I never expect to see payments from Friday or over the weekend until Monday (earliest) a holiday in either entity further complicates this.
Reply
For me the issue isn't when the money arrives in the bank--that has a lot of factors that are outside of Airbnb's control. The problem I'm experiencing is that Airbnb is not consistently releasing payments when it says it will. It can initiate at release at any point, and had consistently done so 24 hours after check-in. That's what's changed. Notifications of payment release have been taking longer than 48 hours, and it can be a little worrisome not to have the reassurance that the funds are on their way. For the first year, those happy reminders always came reliably 24 hours after checkin, any day of the week. That hasn't been true this summer. For Airbnb not to communicate a payout glitch to affected hosts proactively is disappointing. Calling in and being told that it's a "known problem" is disheartening and a waste of everyone's time.
Reply
My guests checked in 11/9, checked out 13/9, notification of payment release received today 15/9....a full 4 days after check-in.
Reply
The Terms of Service are 24 hours after check-in irrespective of the day of the week. For those of us who receive payments via PayPal are funds should be available any day of the week. Airbnb is really not being proactive is communicating this issue to the Hosts (us) and since we're the Ambassadors of the brand I cannot fathom why we all haven't been contacted.
"Transparency" is one of Airbnb's cultural attributes - I don't see them abiding by their own values.
Reply
Oh, there is little transparent about airBNB! Have you ever tried to get an answer about anything from a customer service rep? It's nonstop obsfucating. We essentially all signed user agreements saying they aren't obligated to tell us anything ever.
Reply:
#Airbnbcashflowissues
Reply
Payments can also be slowed by Credit Card Batch processing depending on the time and region the processing center is located . This may slow down how payments are process to Airbnb from CC companies , it depends when the CC companies release payment , it is processed by Airbnb to be dispersed to Hosts
and finally how hosts own bank accounts then handle the deposit . 24 hours has been the standard in retail after end of business and the funds are considered same as cash for deposit .
Reply
Airbnb has admitted on Twitter that they have a problem with releasing payments. #AirbnbHelp
Reply
Payments happen 24/7 world wide 365
so a few processing issues are understandable and airbnb has admitted a problem , but has not said the issue . It could be the Airbnb processing center is having problems . Remember the millions of guest stays per night world wide
and payments being processed all at that time . its not surprising that a few delays happen .
Reply
I just checked my payout history. 43% of my stays had a payout that was at least a day late. If they can't abide by their own 24-hour payout terms, then they should update them.
They're great at holding us to high standards, but have no problem falling short of their own. Could you imagine what kind of nasty de-listing letters they'd be sending if almost half my guests didn't get clean sheets until the day after they checked in? haha
I don't usually sweat it because most of the time payment is released 48 hours after check-in. This time I'm cranky - I still haven't been paid for my guest that arrived 9/12 and left 9/13. Rolling up on 72 hours now...
Reply
I agree they should update their terms. They used to pay out 24 hours after check in like clockwork. Not anymore. Their terms should reflect this change. I am going on 4 full days now since check in time, without payment. I was supposed to be paid on Saturday 9/12. It's now Tuesday.
Reply
The more I think about this, it's really akin to a company not making payroll. How would Airbnb employees feel if come pay day they didn't receive their paychecks and were not sure when they would? This is a big deal for many hosts who expect their "paychecks" and rely on them for their mortgages or just to survive. That Airbnb doesn't realize this is so surprising and disheartening.
Reply
Weekends are not considered business days , so the next business day would be Monday . Airbnb is responsible for payment , but if people are counting payments on a daily basis to survive , airbnb makes no promises on that . You cannot count on being full with guests all the time , what happens if your home needs repairs and you cannot host ? thats not fair to blame airbnb for that .
Reply
Airbnb hasn't paid me they payment they owed me on 9-12, and the payment they owe me on 9-13. They have also deleted the amount I am to be paid for those two guest stays from my dashboard. I fail to see why you insist this is the hosts' fault.
reply
I never said it was ever the hosts fault G&G , why do you say that ? the 12th and 13th are weekends and payment is made 24-48 hours starting on Monday Sept 14th . All of this is standard business practices check with your banks to explain it to you
Reply
All I am saying is that when you book a guest, you know you will be receiving x dollars on x day. It's certainly reasonable to expect that much. Now that is not happening. If I work for a company and I expect to be paid on Friday and I am not paid on Friday, it's going to be an issue. BTW you can read their terms right here -- they say nothing about "business days" -- payouts should happen 24 hours regardless of weekends or not - it says right here that your bank may not process they payment until a business day, but the payout itself should happen any day of the week:
www.airbnb.com/help/article/425/when-do-i-get-paid
Since this recent problem they have updated these terms with this additional info: "It's also possible for a processor to experience technical issues or other extenuating circumstances that could cause your payout to take longer than usual to arrive."
Reply
I think part of the concern from hosts like me is that Airbnb previously released payments within 24 hours, including Sat and Sun. Then it fell to each hosts payment recipient (Paypal, bank, etc) for whatever their processing time was. In my situation, my current guest checked in on Sept 11. Up until yesterday, Sept 14, the payment was showing as a Future Transaction. In response to my tweet, Airbnb has now moved it to Paid Transaction but I have not received a payout email confirming that the payment has been submitted to my bank. Even in your 'business day' scenario, Friday's booking should have been RELEASED by Monday.
Airbnb's facebook and twitter is on fire with complaints across the globe about not getting paid. They had finally admitted to technical issues that delayed payments but have not made a global announcement as to when the payments will actually be made.
Airbnb's handling of this situation, as if failure to pay hosts were no big deal, is scandalous. Shame on them.
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I would agree with you;T, that it looks like its a Global issue . Before , we never had been paid on a Sat or Sun, it was always the first business day of the week, so Monday or Tuesday . Last week I did get paid on a Sat and a Sunday , so I thought that was odd , but that may have something to do with the issue if they changed how everything was processed . Time zones also will affect how everything is processed and transmitted . Its always best to check with your local bank on how they handle it .
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Another forum on this issue:
airhostsforum.com/t/paypal-payments-delayed/1643/23
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Business days are standard business practice . Even your banks will not always cover any transactions until Monday of the following weekend . That being said
your payments might be sent to what ever financial institution and it is they that are not processing the payments into your accounts . If you look at the majority of payment delays , its only by a few days , not weeks or months . It happens
for whatever reason . Payments are not Payroll as you title it , although many people do count on it as a form of income like a paycheck . Holidays ,(federal) ones also delays payments by one or two days .
Airbnb has stated that payments for weekend check ins are paid the following business day .
As I stated before , its not always airbnbs fault , a processor can be delayed in transmitting of payments , or CC company and finally what ever bank you use .
When do I get paid?
Airbnb releases your payout approximately 24 hours after your guest arrives.* Payouts for long-term reservations occur on a monthly basis.
After we release the payout, it takes some additional time for the money to arrive depending on your payment processor. Average processing time per payout method:
ACH / Direct deposit: up to 3 business days
Bank transfer or international wire: 3–7 business days
PayPal: Within a few hours
Western Union: 1 business day (US Pacific Time)
Mailed check: up to 15 business days
Payoneer Prepaid Debit Card: Within a few hours – 1 business day
Many banking systems don't process transactions on weekends or holidays. Therefore, a payout released between Friday and Sunday might not be processed until Monday, and your payout might not be reflected in your account until Wednesday. It's also possible for a processor to experience technical issues or other extenuating circumstances that could cause your payout to take longer than usual to arrive.
You can check on the status of your payouts from the desktop version of Airbnb at any time in your Transaction History.
Payouts subtract the Airbnb service fee from the amount paid by the guest. If you have multiple listings with check-ins on the same day, any payouts going to the same method will be deposited together in one lump sum. Some payout methods, such as Western Union, have a minimum payout amount of $60. If a minimum payout amount is set, your payout will not be released until this amount is met.
*The check-in time is taken from your listing's details, or at 3pm in your time zone if you have no check-in time selected. In the event of a guest cancellation, any payout owed is issued approximately 24 hours after the originally scheduled check-in.
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Airbnb have no excuses. They have the money already, so it's not like they are waiting for it before passing it on. If they can impose penalties on hosts for not meeting 24 hour deadlines, then they need to live by those same deadlines themselves. When you set standards for others, make sure you can live by them yourself.
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Just received payout email for Sept 11 check-in. I see on Facebook that they're now saying all delayed payments will be processed and released by Wednesday afternoon.
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I just received my payout as well - via Paypal
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Just received notifications for the payments I was waiting for, too.
Coco
