Post by High Priestess on Apr 18, 2018 21:29:44 GMT
Someone on another group posted about this video, which has a certain perspective on how to deal with damage done by Airbnb guests. His view is that he charges a high enough nightly rate, that he can consider pretty much ALL damages as part of "the cost of doing business."
I dont' think most hosts will agree with this viewpoint.
For a couple reasons.
First, not all of us are charging a high nightly rate. Some of us are offering budget accomodations. For those, particularly if you're seeing a lot of damages, you may not be able to afford replacing supplies as often as is required, and so his approach of not charging guests for these is not going to work well for budget hosts.
Second, I think many of us will agree that we don't want to enable bad guest behavior, by not trying to collect payment from them for damages they did to our property. Particularly if there was a bad attitude involved such as trying to hide the damage, or doing a large amount of damage, or the guest becoming angry and defensive when we try to talk about this with them, showing disrespect for the host. I think particularly for damages that are not small, it's worth trying to educate the guest that it's not acceptable for them to do this and then think they dont' have to pay for it or be held accountable in any way.
Finally, at around 5 minutes into the video, he talks about how he stocks his homes. That he uses the plural, homes not home, makes it clear that he is not a live-in host, he runs many entire place listings, and he may be more of a real estate investor than an actual host. And it tends to make me angry when large-scale hosts try to lecture us smaller-scale in-home hosts (who are doing the original hosting) about how to run our business. What we are doing is bona-fide hosting, hosting in the original style. What they are doing could be hosting, or might not be. In any case, when you host in the home where you live, it's not like you're going to get all new art, all new and less expensive appliances, or make over your entire home because you have guests there. So please have some respect for the original type of Airbnb host.
I dont' think most hosts will agree with this viewpoint.
For a couple reasons.
First, not all of us are charging a high nightly rate. Some of us are offering budget accomodations. For those, particularly if you're seeing a lot of damages, you may not be able to afford replacing supplies as often as is required, and so his approach of not charging guests for these is not going to work well for budget hosts.
Second, I think many of us will agree that we don't want to enable bad guest behavior, by not trying to collect payment from them for damages they did to our property. Particularly if there was a bad attitude involved such as trying to hide the damage, or doing a large amount of damage, or the guest becoming angry and defensive when we try to talk about this with them, showing disrespect for the host. I think particularly for damages that are not small, it's worth trying to educate the guest that it's not acceptable for them to do this and then think they dont' have to pay for it or be held accountable in any way.
Finally, at around 5 minutes into the video, he talks about how he stocks his homes. That he uses the plural, homes not home, makes it clear that he is not a live-in host, he runs many entire place listings, and he may be more of a real estate investor than an actual host. And it tends to make me angry when large-scale hosts try to lecture us smaller-scale in-home hosts (who are doing the original hosting) about how to run our business. What we are doing is bona-fide hosting, hosting in the original style. What they are doing could be hosting, or might not be. In any case, when you host in the home where you live, it's not like you're going to get all new art, all new and less expensive appliances, or make over your entire home because you have guests there. So please have some respect for the original type of Airbnb host.