Post by High Priestess on Oct 6, 2016 19:07:19 GMT
It's true, it's redundant -- but considering how many problems and glitches are on the Airbnb site, it may be that some hosts find it more reliable to use another offsite place to provide all the information!
Also, Airbnb keeps messing with their app and, as we have seen, removing useful things, and rearranging the app and information we hosts give to guests so that many guests actually can't find the info we've provided for them. A number of hosts have said guests can't find their address, or their house manual. By putting all the info in one place and making it a place that Airbnb cannot mess with, this may actually streamline communication. Because as we have seen Airbnb's "improvements" to the site often are not improvements.
I am now retyping in a text message to guests, repeating information, so basic, as my address! People do not even print-out their Reservation. I send text messages to their phones with address, our cell phones again! At least they can read the message on their phone. I cannot still believe people coming and not having our address with them! WTH!
Post by High Priestess on Oct 10, 2016 4:45:08 GMT
Good point Keith...people who we can hardly get to read the minimum of info...don't want to be bombarded with more info...and many guests only ever take one or two trips. For that they have to download a whole new app? I don't think they will be into it.