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Post by 23 on Jun 8, 2016 6:57:14 GMT
How long do I have to wait for a guest who missed the check in time? I can't reach her and can't leave keys for her and has been waiting at my condo lobby since check in time.
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Post by helgaparis on Jun 8, 2016 7:41:46 GMT
It depends how she arrives. People coming by plane, usually underestimate the time for procedures and transport - at my place, they are wrong by at least ine hour or several hours if tgey have to pass immigration.
Generally, always get the flight or transport details to be able to look up if the plane or train arrived.
In your case, without communication, I'd send a message now, that I'm waiting for another hour and then will go but can be back at ... If you miss that time too, please take a hotel for the night and contact me for another check-in in the morning.
It helps to tell them before the trip, where they can find free wifi. Phones often do not work.
It could be a no-show, they happen. I try to have at leadt three messages in the thread to show my good will. Leave messages, that are useful even if the person can't answer immediately as she just got 5 seconds of free Internet.
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Post by High Priestess on Jun 8, 2016 13:57:53 GMT
I think Helga and Andrew covered everything...I agree that you can't realistically expect it to go off without a hitch, to have guests to agree with you on a check in time and then meet you in a lobby somewhere. I find that my guests generally arrive within a 2 hour window of the time they stated--- but sometimes it's longer. I would never sit and wait for a guest for 2 or 3 hours -- the cost of me having to do that would add another $100 -150 to their reservation cost. I would just go ahead and do your normal business and have the guest call or message you when you arrive, assuming that their phone will allow them to do that. I have had many guests arriving from all over the world and for the most part they seem to be able to send messages to me once they arrive at the airport. If their phone doesn't work in your area, one other method is to direct the guest to a place where they can find a payphone (sadly rarer these days but they do exist) or use a phone, so that they can call you from there when they arrive.
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