Post by High Priestess on May 28, 2016 21:11:14 GMT
Jen shared on HOsting 911 March 2015
www.airbnb.com/groups/content/content-133510
Airbnb Customer Service/Guest booking issue
So this happened... Received an email from Airbnb CS today asking to block off dates for a guest having trouble completing verification. I messaged guest (found in my dashboard under cancelled reservation) telling her i would block and hold the dates for 48 hours). She messaged me back saying they had booked another place because Airbnb told her I had booked it. What is going on??? Guest is fully verified, can't book, asks Airbnb to hold the place, then they tell her an untruth? WTH?
9 comments•2 likes
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Julie and Eric
Nic and Rach
Andrew
Andrewa year ago
Yeah, CX gets more useless by the minute.
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Drew
Drewa year ago
^ !!
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Lisa
Lisaa year ago
Ugh! What a faff for you. I hope you get a booking to replace that one
Reply Like 1 like
Jeannette
Jeannettea year ago
Note to self -- never block off dates for anyone incl., apparently, CSX.
Reply Like 2 likes
Julie and Eric
Julie and Erica year ago
Hey Jen - when you say fully verified, do you mean her profile shows "Verified ID" on it? I'm assuming you require verified ID, or is Airbnb making her jump through these hoops?
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Susan
Susana year ago
"I" would not have done it.
Reply Like 1 like
Jen
Jena year ago
hi julie and eric - yep absolutely her profile had the verification badge. she told me it took 23 phone calls to csx to get it completed. this is not the first i heard this week of someone having difficulty with verification.
Reply Like 1 reply
Julie and Eric
Julie and Erica year ago
I bet that was an "experience" the guest will not soon forget :/
Jen
Jena year ago
i also found out they told her my place was booked (it was not) before i ever blocked it off for her so they booked another place. so airbnb caused me to basically lose a booking.
Reply Like 1 like
Susan
Susana year ago
just had a senior book and he got all his verifications in place, including a video of himself, within two hours. some are "challenged" and others are not.
Reply Like 1 like
Deborah
www.airbnb.com/groups/content/content-133510
Airbnb Customer Service/Guest booking issue
So this happened... Received an email from Airbnb CS today asking to block off dates for a guest having trouble completing verification. I messaged guest (found in my dashboard under cancelled reservation) telling her i would block and hold the dates for 48 hours). She messaged me back saying they had booked another place because Airbnb told her I had booked it. What is going on??? Guest is fully verified, can't book, asks Airbnb to hold the place, then they tell her an untruth? WTH?
9 comments•2 likes
Follow
Like
Julie and Eric
Nic and Rach
Andrew
Andrewa year ago
Yeah, CX gets more useless by the minute.
Reply Like 4 likes
Drew
Drewa year ago
^ !!
Reply Like
Lisa
Lisaa year ago
Ugh! What a faff for you. I hope you get a booking to replace that one
Reply Like 1 like
Jeannette
Jeannettea year ago
Note to self -- never block off dates for anyone incl., apparently, CSX.
Reply Like 2 likes
Julie and Eric
Julie and Erica year ago
Hey Jen - when you say fully verified, do you mean her profile shows "Verified ID" on it? I'm assuming you require verified ID, or is Airbnb making her jump through these hoops?
Reply Like
Susan
Susana year ago
"I" would not have done it.
Reply Like 1 like
Jen
Jena year ago
hi julie and eric - yep absolutely her profile had the verification badge. she told me it took 23 phone calls to csx to get it completed. this is not the first i heard this week of someone having difficulty with verification.
Reply Like 1 reply
Julie and Eric
Julie and Erica year ago
I bet that was an "experience" the guest will not soon forget :/
Jen
Jena year ago
i also found out they told her my place was booked (it was not) before i ever blocked it off for her so they booked another place. so airbnb caused me to basically lose a booking.
Reply Like 1 like
Susan
Susana year ago
just had a senior book and he got all his verifications in place, including a video of himself, within two hours. some are "challenged" and others are not.
Reply Like 1 like
Deborah