Post by High Priestess on May 27, 2016 20:08:58 GMT
Kate shared on Anecdotes May 2014
www.airbnb.com/groups/content/content-90228
Encounter with a rude guest
Airbnb hosts will know:
A woman wanted a longer term rental while she relocated. I offered her a property for $50 a night. She asked to see the property before booking TWICE, which is against policy. After many back and forth emails, she assumed I would send her a link to book a trial night at 1/2 off. She couldn't figure out how to book a room.
From the potential guest:
Another "hiccups"? I'm guessing you are unable to give us the discounted price you offered us earlier too. I bet it is now against Airbnb promotions policy? Hmmm...
All i know is ~ too much time and effort wasted here. I'm convinced this is not going to work. We only deal with professional business owners who genuinely wants to do business. I guess that is why we always stay in the hotel anyways ~ end of the day, "you get what you pay for".
Oh by the way ~ don't bother to reply. It's all good.
To the potential guest:
There HAS been a huge misunderstanding-on your part.
I am a licensed innkeeper, business owner, and airbnb host- a 'micro entrepreneur'. I have hosted over 1,000 people in Northampton, and the best part of my job is being able to carefully select my clientele.
The vast majority of my guests are gracious, considerate, and appreciate the personal connection that a B&B provides.
Instead of recognizing that I have offered a solution to your problem (at 1/2 price!) you have responded with rude assumptions, entitlement, and unprecedented contention.
It is YOUR responsibility to make a reservation, but you would only know that if you had informed yourself a little bit about how Airbnb works, etiquette aside. If you expect that hosts hand out trial nights at 1/2 price, you have no business sense.
This has been a huge waste of time, MY time. I pity you for believing that "you get what you pay for" in a chain hotel. Perhaps what you are paying for is the ability to treat the staff like servants and know that you are protected by the policy, 'the customer is always right'.
Unfortunately for you, it doesn't work that way on Airbnb. I suggest you delete your account. This community is based on respect and trust. You have no place here.
7 comments•20 likes
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Nic and Rach
Nic and Rach2 years ago
Good Job Kate ! You handled that gracefully with diplomacy guests inquiries or potential guests can be very challenging... it's good there are only few of them... ? I hope ?... you are an innkeeper and an excellent host. you did what you can ... Take care and Happy hosting as always..
Reply Like 3 replies
Julie and Eric
Julie and Eric2 years ago
Definitely dodged a bullet on a bad review - she sounds like a problem child, this guest. Grace and diplomacy...hmm...the potential guest acts manipulative and passive aggressive, and the host takes the bait. I certainly would think those things, but I wouldn't write them to the guest. No, I'd probably write them, then likely delete them. Hopefully they were just written here and not to the potential guest. Let us know if there's further drama. I'm always up for a good guest/host battle of the internets.
Kate
Kate2 years ago
Perhaps her message was drama bait, and the best response would have been no response at all, but I did send it! She will probably write it off like I'm the crazy one, but there's always a chance it might resonate.
Julie and Eric
Julie and Eric2 years ago
Hopefully it will. After reading this, I count myself lucky to not have experienced these types of guests in my five years of hosting, nor these types of renters in the last 20 of my 27 years as a landlord. I'm sorry you and other have!
Jana
Jana2 years ago
Kate, I really, truly hope you really did respond to the potential guest with that message. I am so sick and tired of people thinking that just because they are paying for something, that they can treat other people horribly. Your response was amazing and I wish that I could articulate as well as you did.
Reply Like 2 likes
Denise
Denise2 years ago
Yeah, excellent answer! Bravo.
Reply Like
Kate
Kate2 years ago
Thanks friends! Come to Northampton, MA sometime
Reply Like
January
January2 years ago
I know the time wasted is the killer
Reply Like
Sheli
Sheli2 years ago
Guests have personality disorders sometimes. I am a therapist and guessing that the guest has an underlying narcissistic or borderline personality disorder. These are indeed very entitled and blaming types who you can't please. You dodged a bullet, m'dear, as I'm sure she'd have made life hell on a longer term rental!
Reply Like
Christel
Christel2 years ago
Kate, I like your style of handling this. Obviously you might also not react, and writing an answer costs you a lot of energy, but the other way around is biting on your lips and feel the negative energy of keeping inside those things that so urgently want to come out.
Price offers can attract troublemakers that sit in the place of the lovely guests that I mostly have. If someone wants to pay less, there is always a place in town where he can "get what he/she paid for".
www.airbnb.com/groups/content/content-90228
Encounter with a rude guest
Airbnb hosts will know:
A woman wanted a longer term rental while she relocated. I offered her a property for $50 a night. She asked to see the property before booking TWICE, which is against policy. After many back and forth emails, she assumed I would send her a link to book a trial night at 1/2 off. She couldn't figure out how to book a room.
From the potential guest:
Another "hiccups"? I'm guessing you are unable to give us the discounted price you offered us earlier too. I bet it is now against Airbnb promotions policy? Hmmm...
All i know is ~ too much time and effort wasted here. I'm convinced this is not going to work. We only deal with professional business owners who genuinely wants to do business. I guess that is why we always stay in the hotel anyways ~ end of the day, "you get what you pay for".
Oh by the way ~ don't bother to reply. It's all good.
To the potential guest:
There HAS been a huge misunderstanding-on your part.
I am a licensed innkeeper, business owner, and airbnb host- a 'micro entrepreneur'. I have hosted over 1,000 people in Northampton, and the best part of my job is being able to carefully select my clientele.
The vast majority of my guests are gracious, considerate, and appreciate the personal connection that a B&B provides.
Instead of recognizing that I have offered a solution to your problem (at 1/2 price!) you have responded with rude assumptions, entitlement, and unprecedented contention.
It is YOUR responsibility to make a reservation, but you would only know that if you had informed yourself a little bit about how Airbnb works, etiquette aside. If you expect that hosts hand out trial nights at 1/2 price, you have no business sense.
This has been a huge waste of time, MY time. I pity you for believing that "you get what you pay for" in a chain hotel. Perhaps what you are paying for is the ability to treat the staff like servants and know that you are protected by the policy, 'the customer is always right'.
Unfortunately for you, it doesn't work that way on Airbnb. I suggest you delete your account. This community is based on respect and trust. You have no place here.
7 comments•20 likes
Follow
Like
Karen
Leah
Frank and Angela
Salvia
Lula and Larry
+15
more
Nic and Rach
Nic and Rach2 years ago
Good Job Kate ! You handled that gracefully with diplomacy guests inquiries or potential guests can be very challenging... it's good there are only few of them... ? I hope ?... you are an innkeeper and an excellent host. you did what you can ... Take care and Happy hosting as always..
Reply Like 3 replies
Julie and Eric
Julie and Eric2 years ago
Definitely dodged a bullet on a bad review - she sounds like a problem child, this guest. Grace and diplomacy...hmm...the potential guest acts manipulative and passive aggressive, and the host takes the bait. I certainly would think those things, but I wouldn't write them to the guest. No, I'd probably write them, then likely delete them. Hopefully they were just written here and not to the potential guest. Let us know if there's further drama. I'm always up for a good guest/host battle of the internets.
Kate
Kate2 years ago
Perhaps her message was drama bait, and the best response would have been no response at all, but I did send it! She will probably write it off like I'm the crazy one, but there's always a chance it might resonate.
Julie and Eric
Julie and Eric2 years ago
Hopefully it will. After reading this, I count myself lucky to not have experienced these types of guests in my five years of hosting, nor these types of renters in the last 20 of my 27 years as a landlord. I'm sorry you and other have!
Jana
Jana2 years ago
Kate, I really, truly hope you really did respond to the potential guest with that message. I am so sick and tired of people thinking that just because they are paying for something, that they can treat other people horribly. Your response was amazing and I wish that I could articulate as well as you did.
Reply Like 2 likes
Denise
Denise2 years ago
Yeah, excellent answer! Bravo.
Reply Like
Kate
Kate2 years ago
Thanks friends! Come to Northampton, MA sometime
Reply Like
January
January2 years ago
I know the time wasted is the killer
Reply Like
Sheli
Sheli2 years ago
Guests have personality disorders sometimes. I am a therapist and guessing that the guest has an underlying narcissistic or borderline personality disorder. These are indeed very entitled and blaming types who you can't please. You dodged a bullet, m'dear, as I'm sure she'd have made life hell on a longer term rental!
Reply Like
Christel
Christel2 years ago
Kate, I like your style of handling this. Obviously you might also not react, and writing an answer costs you a lot of energy, but the other way around is biting on your lips and feel the negative energy of keeping inside those things that so urgently want to come out.
Price offers can attract troublemakers that sit in the place of the lovely guests that I mostly have. If someone wants to pay less, there is always a place in town where he can "get what he/she paid for".