Post by High Priestess on May 27, 2016 4:22:25 GMT
Shean & Austin shared on New HostS Forum May 26 2016
www.airbnb.com/groups/content/content-223066
Breaking House Rules
Hey guys!
Recently had a guest who violated our pretty simple house rules. He was only with us a for the weekend so we didn't stress too much about him smoking inside. I wondered how you guys go about guests who violate house rules. We have a few long term stays coming up that we want to be prepared for. Has anyone had to kick out a guest? How did you go about it? Thanks!
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Elaine & Duane
Elaine & Duane2 hours ago
My friend ( host) evicted a guest a few V days ago. First she called cs who asked her to speak to guest about the issue. They came to a mutual agreement but within 12 hrs the guest had damaged something else. Cs imnediately contacted guest and re - housed him. Resolution center is assisting host with damage claim.
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Deborah
Deborahin a few seconds
This is a complex issue -- with many facets.
First, it's very good if hosts can prepare/educate guests well before they even arrive, so the guest is made aware of the house rules they need to follow.
Second, to get guests to take house rules seriously is an "art" form . A lot of guests unfortunately have the attitude, "I dont' know how strict they are about the rules..." and will look around at the host and listing description to see if they can find something that they feel justifies them not taking the rules seriously. Given this problem, I think that hosts who convey their home and portray themselves as more "conservative" and "strict" are at an advantage. Young, cool, hip, hosts or those who are conveying something of a "loose" environment may be at a disadvantage. It isn't complete coincidence that historically, those who ran guest houses and lodging houses were middle aged women. So, what I am saying is that hosts who may be viewed by the guests as "friends" material rather than "authorities" or "landlords" or "innkeepers" , could find themselves taken less seriously , and may need to combat this by "beefing up" their presentation in their listing description and/or house rules, and/or their manner of addressing/confronting rule violations.
Confronting people who are violating house rules is difficult and uncomfortable. For that reason many hosts prefer to avoid it-- but this can lead to more problems. And you dont' want to be hiding away in your room from your guest(s). So, I recommend confronting a rule violator at your earliest possible opportunity, and do so with an unmistakably firm tone.
As Elaine indicates, an actual eviction of a guest is best done with help from Airbnb. You want AIrbnb working with you in a case like that, not least because you don't want to end up accused by the guest of throwing them out for no good reason, something that could jeopardize your hosting career. Eviction can be done, but it is quite unpleasant, and it is far better to make sure that the guests you obtain are those who are able and willing to follow your rules completely. YOu may want to emphasize this with guests during the process of communication before booking. You may also want to write in your house rules, something that I recommend all hosts have in their rules, namely,
" Significant violations of house rules will result in immediate termination of the reservation, and a forfeiture of all fees paid."
Be tough, be strong, and stand up for your house rules. Coming across as though you are prepared to deal with violators could be just the thing to put the "fear of God" into your guests.
www.airbnb.com/groups/content/content-223066
Breaking House Rules
Hey guys!
Recently had a guest who violated our pretty simple house rules. He was only with us a for the weekend so we didn't stress too much about him smoking inside. I wondered how you guys go about guests who violate house rules. We have a few long term stays coming up that we want to be prepared for. Has anyone had to kick out a guest? How did you go about it? Thanks!
2 comments
Following
Like
Delete
Hide
Elaine & Duane
Elaine & Duane2 hours ago
My friend ( host) evicted a guest a few V days ago. First she called cs who asked her to speak to guest about the issue. They came to a mutual agreement but within 12 hrs the guest had damaged something else. Cs imnediately contacted guest and re - housed him. Resolution center is assisting host with damage claim.
Reply Like Delete
Deborah
Deborahin a few seconds
This is a complex issue -- with many facets.
First, it's very good if hosts can prepare/educate guests well before they even arrive, so the guest is made aware of the house rules they need to follow.
Second, to get guests to take house rules seriously is an "art" form . A lot of guests unfortunately have the attitude, "I dont' know how strict they are about the rules..." and will look around at the host and listing description to see if they can find something that they feel justifies them not taking the rules seriously. Given this problem, I think that hosts who convey their home and portray themselves as more "conservative" and "strict" are at an advantage. Young, cool, hip, hosts or those who are conveying something of a "loose" environment may be at a disadvantage. It isn't complete coincidence that historically, those who ran guest houses and lodging houses were middle aged women. So, what I am saying is that hosts who may be viewed by the guests as "friends" material rather than "authorities" or "landlords" or "innkeepers" , could find themselves taken less seriously , and may need to combat this by "beefing up" their presentation in their listing description and/or house rules, and/or their manner of addressing/confronting rule violations.
Confronting people who are violating house rules is difficult and uncomfortable. For that reason many hosts prefer to avoid it-- but this can lead to more problems. And you dont' want to be hiding away in your room from your guest(s). So, I recommend confronting a rule violator at your earliest possible opportunity, and do so with an unmistakably firm tone.
As Elaine indicates, an actual eviction of a guest is best done with help from Airbnb. You want AIrbnb working with you in a case like that, not least because you don't want to end up accused by the guest of throwing them out for no good reason, something that could jeopardize your hosting career. Eviction can be done, but it is quite unpleasant, and it is far better to make sure that the guests you obtain are those who are able and willing to follow your rules completely. YOu may want to emphasize this with guests during the process of communication before booking. You may also want to write in your house rules, something that I recommend all hosts have in their rules, namely,
" Significant violations of house rules will result in immediate termination of the reservation, and a forfeiture of all fees paid."
Be tough, be strong, and stand up for your house rules. Coming across as though you are prepared to deal with violators could be just the thing to put the "fear of God" into your guests.