Post by High Priestess on Sept 25, 2015 1:26:40 GMT
Bad Experience with a guest
Hello there!Im almost new in hosting, and my last experience was terrific, I just dont know what to do.
It was a nice guest at the first time,
then it became a nightmare.
The conditions of the appartment went
terrific!!!!!!
He tried to blame me for that, that my
propperty wasn´t ready for guests.
Another thing, is that they broke part
of the propperty like a window, I have to go to the appartment 3
times to try to fix it because he told me on a saturday, anyway I
went there the same day to cover it. Then I went there the next week,
and they deny me to fix it that day, finally I have to go on
thursday, another thing is that he told me about it 2 days later,
becouse he said: “I was too drunk to remember about the broken
window and start laughing on me”, and he never recognized that he
or his vandalic friends broke a marble column. Besides he pasted on
the different floors of the building stickers of one of electronic
parties where he works. I explained him to take them off politely,
but he never did it.
Finally, they left the propperty before
I arrived, then he appears. The propperty was a mess, there were
pasta all over the floor, not to mention the conditions of the
bathrooms and toillet papper all over, the scratched tables, the 3
bathrooms not working propperly.
He tried to cheat on me a lot of
times... What do you recommend me to do?
Thanks,
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Hi S - just a question - what did the guest's profile look like before you approved his request? How was his conversation in messaging?
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His photo profile was not clear, i mean he has 2 persons in it, and his face was not visible.....and his conversation was a bit akward, at first he asked to get the appartment not through this site, I denied that petition, and then he said it was ok.
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Okay, so not a great profile photo, asked to go offsite - two red flags. Was his profile complete otherwise?
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yes it was completed but he has no reviews yet
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So sorry this happened to you.
You can take photos of all the damage and submit a resolution request with estimates for the repairs of the broken/damaged things. I don't know that you'll be able to claim the extra cleaning unless you have a professional estimate the cost, but it's worth a try. You have 48 hours after checkout to notify Airbnb of the problem.
I'd definitely flag him and leave a short, accurate, and unemotional review on the 13th/14th day, like "____ and his friends damaged property, left a large mess, and were disrespectful."
In the future, you can pay attention to the red flags - ask more questions, etc.
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I second everything J has said! Do try to get compensation from AIrbnb via a claim on the guest's security deposit. Having photos could be very helpful. And do leave a review of the guest -- Julie's suggestion of what to say is very good!!
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By the way -- curious if you all have noticed -- this is the third of 3 postings in a row on this forum today about bad guests!! This one, then "Left a Huge MEss" below, and also "Difficult Guests" below that.
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Thank you very much to all of you!! you were really helpfull with me and your advices too good!! thanks again!! have a nice day
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I am detecting a shift in the "force"----huge increase in instant bookings! more & more newbie guests entering the airbnb system as it goes more "mainstream"....we have to remain vigilant!!