Guest does a lot of damage Sept 25, 2015 1:26:40 GMT
Post by High Priestess on Sept 25, 2015 1:26:40 GMT
Bad Experience with a guest
Hello there!Im almost new in hosting, and my last experience was terrific, I just dont know what to do.
It was a nice guest at the first time,
then it became a nightmare.
The conditions of the appartment went
He tried to blame me for that, that my
propperty wasn´t ready for guests.
Another thing, is that they broke part
of the propperty like a window, I have to go to the appartment 3
times to try to fix it because he told me on a saturday, anyway I
went there the same day to cover it. Then I went there the next week,
and they deny me to fix it that day, finally I have to go on
thursday, another thing is that he told me about it 2 days later,
becouse he said: “I was too drunk to remember about the broken
window and start laughing on me”, and he never recognized that he
or his vandalic friends broke a marble column. Besides he pasted on
the different floors of the building stickers of one of electronic
parties where he works. I explained him to take them off politely,
but he never did it.
Finally, they left the propperty before
I arrived, then he appears. The propperty was a mess, there were
pasta all over the floor, not to mention the conditions of the
bathrooms and toillet papper all over, the scratched tables, the 3
bathrooms not working propperly.
He tried to cheat on me a lot of
times... What do you recommend me to do?
Hi S - just a question - what did the guest's profile look like before you approved his request? How was his conversation in messaging?
His photo profile was not clear, i mean he has 2 persons in it, and his face was not visible.....and his conversation was a bit akward, at first he asked to get the appartment not through this site, I denied that petition, and then he said it was ok.
Okay, so not a great profile photo, asked to go offsite - two red flags. Was his profile complete otherwise?
yes it was completed but he has no reviews yet
So sorry this happened to you.
You can take photos of all the damage and submit a resolution request with estimates for the repairs of the broken/damaged things. I don't know that you'll be able to claim the extra cleaning unless you have a professional estimate the cost, but it's worth a try. You have 48 hours after checkout to notify Airbnb of the problem.
I'd definitely flag him and leave a short, accurate, and unemotional review on the 13th/14th day, like "____ and his friends damaged property, left a large mess, and were disrespectful."
In the future, you can pay attention to the red flags - ask more questions, etc.
I second everything J has said! Do try to get compensation from AIrbnb via a claim on the guest's security deposit. Having photos could be very helpful. And do leave a review of the guest -- Julie's suggestion of what to say is very good!!
By the way -- curious if you all have noticed -- this is the third of 3 postings in a row on this forum today about bad guests!! This one, then "Left a Huge MEss" below, and also "Difficult Guests" below that.
Thank you very much to all of you!! you were really helpfull with me and your advices too good!! thanks again!! have a nice day
I am detecting a shift in the "force"----huge increase in instant bookings! more & more newbie guests entering the airbnb system as it goes more "mainstream"....we have to remain vigilant!!