Extenuating Circumstances policy Feb 26, 2016 15:30:48 GMT Quote Select PostDeselect PostLink to PostMemberGive GiftBack to Top Post by High Priestess on Feb 26, 2016 15:30:48 GMT This is AIrbnb's extenuating circumstances policy about when they will issue a full refund to the guest, even though cancellation policy would not permit that:www.airbnb.com/help/article/934/what-extenuating-circumstances-are-eligible-for-a-refund