Post by High Priestess on Feb 25, 2016 4:30:03 GMT
In my 11th hour search for funny and informative old posts to preserve from groups 1.0, I came across this one by Penny from the Melbourne group --
www.airbnb.com/groups/content/content-46985
Penny shared 2 years ago in Melbourne's finest hosts
Tips for Guests
I found this article which I am thinking of sending to newbie bookings, as surprise, surprise I see to have a lot of these questions/issues.
I just had a lovely gentleman book for next month he is from Singapore but in Sydney for 6 months, we had around 8 emails of correspondence of answering his questions and then sent the pre-approval. He booked all good then I get the question note booking is for ONE -
one more question, would u mind if I hav my friend stay over? I will visit some of my friends that I met in uni there. They possibly come over. This is not sure, but good to ask ur permission first
It doesn't take much to be a good guest on Airbnb, the room-sharing service that helps travelers find local accommodations. Don't steal, don't vandalize, and generally be decent.
Being a great guest, however, is a bit trickier. But it's worth the effort. You can earn a sterling review, and improve your odds of landing hot Airbnb bookings on future travels. Here's an experienced host's guide to getting invited back.
BEFORE BOOKING:
Don't ask to see the place. A guest (or an in-town pal) can't come check out the digs before committing to stay. It's better not to ask. Airbnb discourages it—as the online FAQ says: "We
encourage all hosts and guests to complete their booking through our website before meeting in person to best ensure their safety and privacy." But more than that, the hosts are busy. You come across as a pain. It's easier to just move onto the next potential guest rather than deal with these scheduling shenanigans.
Don't ask to pay in cash.
You don't want to pay Airbnb's booking fee. Fine. In an attempt to circumvent it, some guests ask to go outside the system and pay in cash. The answer is always no. Airbnb's system is the only reason most hosts feel comfortable renting out spare rooms and apartments—the reviews on guests act as a surprisingly solid deterrent to bad behavior, and Airbnb provides an insurance policy in the off chance a guest goes haywire. In addition, if you don't book through Airbnb, the host doesn't get a review or the accompanying search-rank juice. And to a regular host, that
last one is huge.
Don't ask what it will cost.
About a third of first-contact messages from Airbnb novices ask "what the total cost will be" for
a given block of dates. The fact is: The host has no idea. The total cost, after Airbnb's modest booking fees, is known only to you and Airbnb. Just enter your dates in the site, and it will calculate the total cost before you book.
Don't ask questions the listing already answers.
For the love of God, read the entire listing. You may find important details—like, say, you're
sharing a bathroom, or you're renting a room, and not the whole house. These are
significant, deal-breaking details. They will be in the listing. Look before
asking. Answering the same questions over and over wastes a host's time. And,
yes, the host provides towels. Airbnb basically enforces that one.
Don't flirt.
Airbnb is not a dating site. But one thing about Airbnb is that a host always has to reply—the
search rankings take a hit if a host doesn't respond to every single message. Writing back to everyone who wants to have a drink, talk about work, or get a room (in the non-hotelier sense) is a drag.
Don't ignore your email.
Last-minute changes to the host's schedule make it crucial to be in touch as soon as possible. So stay reachable in the days leading up to your stay. And, if at all possible, check your email when the plane lands or before you arrive. Some tenants view traveling as an excuse to shut off the phone and ignore email. If you're using Airbnb, please, at least check your email or account.
Don't miss arrival and departure times
Hosts are not running hotels, and they don't have a reception desk. The host absolutely needs to know a firm check in time, as far in advance as possible. Sometimes separate guests leave and arrive on the same day. The place has to be cleaned and prepared for the next visitor. For extensions of check-out times (or the occasional 7 am check-in), a host will try to accommodate. Guests can usually leave luggage behind during the last day, or drop it off early if the room isn't ready yet. Just be sure to ask in advance.
DURING AND AFTER A STAY
Gifts aren't necessary (but they are appreciated!)
Some guests bring chocolate, wine, or some trinket from their home country. Totally awesome.
Totally unnecessary. Totally appreciated. Especially the wine and chocolate.
Note to hosts serving a younger clientele: Leaving an inexpensive bottle of wine
in the guest's room is a great way to get things started on a friendly note.
Be considerate with company
If you book a room for one person, don't assume a friend can stay with you. A lot of hosts charge different rates for extra guests. As for having overnight guests, the short answer is that it depends. Some hosts could freak out over it. But there's some wiggle room. If you're staying for two weeks, and you and the host have gotten to know and trust each other, then inviting a responsible friend over may be fine. But if you're staying two nights and assume someone can join you for both of them—well, hosts can feel like they're running a sleazy motel. And nobody
likes that.
Ask about the bathroom schedule
Some arrangements include a shared bathroom. It rarely presents a problem. Unless a guest is in there for an hour while a host is heading out to work. If you're sharing a bathroom, just ask your host when they tend to use it in the morning, and try to be accommodating. It is appreciated.
Go out and have fun
In a shared apartment, the best tenants spend most of their time out enjoying the city. If
you're looking to shut yourself in, look for a whole-apartment Airbnb rental.
Clean up
Hotels have maids. Airbnb has hosts. As Airbnb put it in an email: "Consider stripping the beds or taking out the trash to go the extra mile." Well, that would be fantastic. Use the campsite rule—leave no trace.
Communicate problems or questions
A host hates to read post-visit reviews complaining of not enough towels. You know what? If you
want another towel, just ask. The host is not trying to hold out on you, but the host can't know you need something unless you speak up. All hosts want you to have a good stay, but it's up to you to say what to do to make that happen. By the same token, treat the host's belongings with respect—if you're not sure if you can help yourself to that ketchup, ask.
Respect the review
Carefully consider all negative reviews. If the city cut subway service one weekend, or a freak
snowstorm struck, please don't take it out on the host. Bad reviews can have a profound effect on these folks' livelihoods, and should be divvied out with extreme discretion. Take into account whether the rental meets expectations—was the listing honest, the price fair, the host accommodating? If you're paying $50 per night to stay in the middle of the CBD, cheer the fact that you got a great deal, rather than raging about the fact there was some outside noise on a weekend.
4 comments•5 likes
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Tanyth
Abby
Bronnie & Neil
Susie
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Chris
Chris2 years ago
Hi Penny. Was this on Airbnb somewhere, as a guide for guests? I love the bit about reading the entire listing!
Reply Like 1 like
Penny
Penny2 years ago
No Chris it was an article on Gizmodo number hidden)/read-these-tips-or-nobody-will-ever-let-you-be-an-airbnb-guest-again I was looking for creative ways of respectfully pointing out to a future guest (one who has booked not just enquired) and is asking for a group of friends to come over and have someone also stay overnight which did not come up in any of the initial discussions. I will post my response here when I craft one
Reply Like
Chris
Chris2 years ago
Okay. I could only find this guide for guest below on Airbnb. It is nowhere near as comprehensive.
How can I prepare myself as a guest?
Trust and safety within our community is our highest priority. There are great ways you can prepare and protect yourself as a guest on Airbnb.
1. Screen profiles and reviews of your potential hosts. Look for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Airbnb guests. If their profiles are a bit bare, feel free to ask them to complete some profile verifications before booking with them, or look for hosts who already have a strong reputation on the site.
2. Thoroughly read listings. Make sure you read everything hosts have posted about their listing in the description, the amenities, and the house rules so there won’t be any surprises. In addition, you should understand a listing’s cancellation policy before you submit any reservation request.
3. Message on Airbnb before submitting a reservation request. Make sure to keep your communication on our website. Take advantage of our messaging system to learn about your hosts and to clarify the price and amenities for the listing. Don't know what to ask? Read our suggestions on what you should ask a host.
4. Sign up for traveler’s insurance. Airbnb does not offer traveler’s insurance for guests. However, traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for details on your options.
Remember, you should always contact the local police or emergency services in case of an emergency or if you feel your personal safety is threatened.
Reply Like 1 like
Lyn
Lyn2 years ago
Enjoy reading all the tips..well done
Reply Like
Deborah
www.airbnb.com/groups/content/content-46985
Penny shared 2 years ago in Melbourne's finest hosts
Tips for Guests
I found this article which I am thinking of sending to newbie bookings, as surprise, surprise I see to have a lot of these questions/issues.
I just had a lovely gentleman book for next month he is from Singapore but in Sydney for 6 months, we had around 8 emails of correspondence of answering his questions and then sent the pre-approval. He booked all good then I get the question note booking is for ONE -
one more question, would u mind if I hav my friend stay over? I will visit some of my friends that I met in uni there. They possibly come over. This is not sure, but good to ask ur permission first
It doesn't take much to be a good guest on Airbnb, the room-sharing service that helps travelers find local accommodations. Don't steal, don't vandalize, and generally be decent.
Being a great guest, however, is a bit trickier. But it's worth the effort. You can earn a sterling review, and improve your odds of landing hot Airbnb bookings on future travels. Here's an experienced host's guide to getting invited back.
BEFORE BOOKING:
Don't ask to see the place. A guest (or an in-town pal) can't come check out the digs before committing to stay. It's better not to ask. Airbnb discourages it—as the online FAQ says: "We
encourage all hosts and guests to complete their booking through our website before meeting in person to best ensure their safety and privacy." But more than that, the hosts are busy. You come across as a pain. It's easier to just move onto the next potential guest rather than deal with these scheduling shenanigans.
Don't ask to pay in cash.
You don't want to pay Airbnb's booking fee. Fine. In an attempt to circumvent it, some guests ask to go outside the system and pay in cash. The answer is always no. Airbnb's system is the only reason most hosts feel comfortable renting out spare rooms and apartments—the reviews on guests act as a surprisingly solid deterrent to bad behavior, and Airbnb provides an insurance policy in the off chance a guest goes haywire. In addition, if you don't book through Airbnb, the host doesn't get a review or the accompanying search-rank juice. And to a regular host, that
last one is huge.
Don't ask what it will cost.
About a third of first-contact messages from Airbnb novices ask "what the total cost will be" for
a given block of dates. The fact is: The host has no idea. The total cost, after Airbnb's modest booking fees, is known only to you and Airbnb. Just enter your dates in the site, and it will calculate the total cost before you book.
Don't ask questions the listing already answers.
For the love of God, read the entire listing. You may find important details—like, say, you're
sharing a bathroom, or you're renting a room, and not the whole house. These are
significant, deal-breaking details. They will be in the listing. Look before
asking. Answering the same questions over and over wastes a host's time. And,
yes, the host provides towels. Airbnb basically enforces that one.
Don't flirt.
Airbnb is not a dating site. But one thing about Airbnb is that a host always has to reply—the
search rankings take a hit if a host doesn't respond to every single message. Writing back to everyone who wants to have a drink, talk about work, or get a room (in the non-hotelier sense) is a drag.
Don't ignore your email.
Last-minute changes to the host's schedule make it crucial to be in touch as soon as possible. So stay reachable in the days leading up to your stay. And, if at all possible, check your email when the plane lands or before you arrive. Some tenants view traveling as an excuse to shut off the phone and ignore email. If you're using Airbnb, please, at least check your email or account.
Don't miss arrival and departure times
Hosts are not running hotels, and they don't have a reception desk. The host absolutely needs to know a firm check in time, as far in advance as possible. Sometimes separate guests leave and arrive on the same day. The place has to be cleaned and prepared for the next visitor. For extensions of check-out times (or the occasional 7 am check-in), a host will try to accommodate. Guests can usually leave luggage behind during the last day, or drop it off early if the room isn't ready yet. Just be sure to ask in advance.
DURING AND AFTER A STAY
Gifts aren't necessary (but they are appreciated!)
Some guests bring chocolate, wine, or some trinket from their home country. Totally awesome.
Totally unnecessary. Totally appreciated. Especially the wine and chocolate.
Note to hosts serving a younger clientele: Leaving an inexpensive bottle of wine
in the guest's room is a great way to get things started on a friendly note.
Be considerate with company
If you book a room for one person, don't assume a friend can stay with you. A lot of hosts charge different rates for extra guests. As for having overnight guests, the short answer is that it depends. Some hosts could freak out over it. But there's some wiggle room. If you're staying for two weeks, and you and the host have gotten to know and trust each other, then inviting a responsible friend over may be fine. But if you're staying two nights and assume someone can join you for both of them—well, hosts can feel like they're running a sleazy motel. And nobody
likes that.
Ask about the bathroom schedule
Some arrangements include a shared bathroom. It rarely presents a problem. Unless a guest is in there for an hour while a host is heading out to work. If you're sharing a bathroom, just ask your host when they tend to use it in the morning, and try to be accommodating. It is appreciated.
Go out and have fun
In a shared apartment, the best tenants spend most of their time out enjoying the city. If
you're looking to shut yourself in, look for a whole-apartment Airbnb rental.
Clean up
Hotels have maids. Airbnb has hosts. As Airbnb put it in an email: "Consider stripping the beds or taking out the trash to go the extra mile." Well, that would be fantastic. Use the campsite rule—leave no trace.
Communicate problems or questions
A host hates to read post-visit reviews complaining of not enough towels. You know what? If you
want another towel, just ask. The host is not trying to hold out on you, but the host can't know you need something unless you speak up. All hosts want you to have a good stay, but it's up to you to say what to do to make that happen. By the same token, treat the host's belongings with respect—if you're not sure if you can help yourself to that ketchup, ask.
Respect the review
Carefully consider all negative reviews. If the city cut subway service one weekend, or a freak
snowstorm struck, please don't take it out on the host. Bad reviews can have a profound effect on these folks' livelihoods, and should be divvied out with extreme discretion. Take into account whether the rental meets expectations—was the listing honest, the price fair, the host accommodating? If you're paying $50 per night to stay in the middle of the CBD, cheer the fact that you got a great deal, rather than raging about the fact there was some outside noise on a weekend.
4 comments•5 likes
Follow
Like
Tanyth
Abby
Bronnie & Neil
Susie
Patrick & Margriet
Chris
Chris2 years ago
Hi Penny. Was this on Airbnb somewhere, as a guide for guests? I love the bit about reading the entire listing!
Reply Like 1 like
Penny
Penny2 years ago
No Chris it was an article on Gizmodo number hidden)/read-these-tips-or-nobody-will-ever-let-you-be-an-airbnb-guest-again I was looking for creative ways of respectfully pointing out to a future guest (one who has booked not just enquired) and is asking for a group of friends to come over and have someone also stay overnight which did not come up in any of the initial discussions. I will post my response here when I craft one
Reply Like
Chris
Chris2 years ago
Okay. I could only find this guide for guest below on Airbnb. It is nowhere near as comprehensive.
How can I prepare myself as a guest?
Trust and safety within our community is our highest priority. There are great ways you can prepare and protect yourself as a guest on Airbnb.
1. Screen profiles and reviews of your potential hosts. Look for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Airbnb guests. If their profiles are a bit bare, feel free to ask them to complete some profile verifications before booking with them, or look for hosts who already have a strong reputation on the site.
2. Thoroughly read listings. Make sure you read everything hosts have posted about their listing in the description, the amenities, and the house rules so there won’t be any surprises. In addition, you should understand a listing’s cancellation policy before you submit any reservation request.
3. Message on Airbnb before submitting a reservation request. Make sure to keep your communication on our website. Take advantage of our messaging system to learn about your hosts and to clarify the price and amenities for the listing. Don't know what to ask? Read our suggestions on what you should ask a host.
4. Sign up for traveler’s insurance. Airbnb does not offer traveler’s insurance for guests. However, traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for details on your options.
Remember, you should always contact the local police or emergency services in case of an emergency or if you feel your personal safety is threatened.
Reply Like 1 like
Lyn
Lyn2 years ago
Enjoy reading all the tips..well done
Reply Like
Deborah