Post by High Priestess on Jan 2, 2016 16:11:09 GMT
Carol-Anne shared Jan 2 2016
Guest did not read any information yet blaming us
Our guests did not read any information and they openly said so, yet when it came to checking out this morning they were annoyed that I reminded them of the fact that they need to check out.
They wanted to stay until 7pm when they needed to leave for the airport.
They accepted the additional day I requested for them through Airbnb, but were testy and cold when we checked them out and still blaming us for not telling them the check out time. They kept insisting that they told us they were leaving for the airport at 7 and that we should have known they would be staying until then.
It's amazing!! We should read minds now?
Sorry I'm ranting and raving, but I just need you all to know that guests do not believe we are a business and that we should bend to any and all of their needs regardless of it being on offer.
I hope you don't ever meet these two French people. They really annoyed us.
5 comments
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Clare
Clare14 hours ago
Hey Carol-Anne, feel free to rant and rave all you want! We all do it so don't apologize. Guests not reading the listing information is very common, sad to say. At least you got some extra $'s out of them. Do you check in guests personally? If so, you might reiterate the time you expect guests to check out.
Reply Like 1 reply
Carol-Anne
Carol-Anne2 hours ago
Thank you! Yes I checked them in personally and gave them our booklet with all the information pointing out specific directions. I guess I never thought anyone booking a place to stay would not know when they have to check out.
Queenie & Ted
Queenie & Ted12 hours ago
Even without reading a listing, a guest should know that they can't stay until 7PM the next day. They couldn't get away with that at a hotel, why would they think they could at an airbnb? Folks!
Please leave an honest review of these people because you're right - I don't ever want to meet these 2.
Reply Like 1 reply
Carol-Anne
Carol-Anne2 hours ago
Thank you! That's what I thought too. I think they just wanted to take advantage and got called on it. Thanks! Yes, we are going to leave a very honest and detailed review.
Lisa
Lisa7 hours ago
I had the exact scenario in October and was so unpleasant!!! She had actually lied about where they were from, decided to check in at 1am(despite my listing stating late night arrivals need to be prearranged and preapproval) Booked a return flight for 8pm she checkout was at 10 and expected to stay all of Sunday for free, because they had booked a late flight. She was raging when I said someone else was checking in and I had to prepare the room so would need them to check out on their scheduled checkout day.
She argued that I knew they had a late flight back and I should let them stay for free and to hell with the other guest! Omg.
She left me a horrible review and I really struggled for bookings afterwards. Psych people!
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Carol-Anne
Carol-Anne2 hours ago
Exactly the same argument! As if we are responsible for what they do after they check out and when their flight leaves! Yes!
And it's the review that I am afraid of, as you never know how spiteful folk can be. It's impossible to see these people coming, but I am making a concerted effort to weed them out from now on. So not worth the time or money.
Reply Like 3 replies
Lisa
Lisa2 hours ago
Hopefully they won't review. I was soooooo angry at the revenge review I received from the cow that stayed here. They were Instant Book so I couldn't weed them out sadly. I would have turned them down on enquiry when she said they had a super late night flight. I turned off Instant Book after that for awhile. Such a slow time of year njow I had to turn it back on. After her shitty untrue review I couldn't get a booking for anything. Despite being booked absolutely solid for a year.
Carol-Anne
Carol-Anne2 hours ago
So dirty to hear that. Yes it is the slow season now until April here in NYC but I am looking out for the review I know they will have all sorts of stuff to say although they were having a great time until I reminded them we have a check out time
Lisa
Lisaan hour ago
They sound like the same people!! Same scenario, they were happy as Larry until they found out they actually had to check out for the time they booked and paid for. Ugh. Fingers crossed you don't end up with a crap review, but if you do, make sure you publicly respond. Make sure you do it after you've calmed down a bit so it's completely unemotional just factual. Keep us posted!
Ann
Annan hour ago
I had one like that, but it was the check-in time that was at issue. Accepted the reservation, then got a phone call from the partner of the woman who booked it telling (not asking) me that they would arrive at 7:00 a.m. on the first day of their reservation, flying from Europe, yadda yadda. I told him that (a) check-in time is 4:00 p.m. on the day of arrival, so if they want to arrive at 7:00 a.m.that was fine, (b) they simply needed to amend their reservation to make it one day earlier; and (c) we needed to communicate through Airbnb's messaging. He was awful on the phone, so I was relieved to see that they didn't complete the booking request.
Guest did not read any information yet blaming us
Our guests did not read any information and they openly said so, yet when it came to checking out this morning they were annoyed that I reminded them of the fact that they need to check out.
They wanted to stay until 7pm when they needed to leave for the airport.
They accepted the additional day I requested for them through Airbnb, but were testy and cold when we checked them out and still blaming us for not telling them the check out time. They kept insisting that they told us they were leaving for the airport at 7 and that we should have known they would be staying until then.
It's amazing!! We should read minds now?
Sorry I'm ranting and raving, but I just need you all to know that guests do not believe we are a business and that we should bend to any and all of their needs regardless of it being on offer.
I hope you don't ever meet these two French people. They really annoyed us.
5 comments
Follow
Like
Clare
Clare14 hours ago
Hey Carol-Anne, feel free to rant and rave all you want! We all do it so don't apologize. Guests not reading the listing information is very common, sad to say. At least you got some extra $'s out of them. Do you check in guests personally? If so, you might reiterate the time you expect guests to check out.
Reply Like 1 reply
Carol-Anne
Carol-Anne2 hours ago
Thank you! Yes I checked them in personally and gave them our booklet with all the information pointing out specific directions. I guess I never thought anyone booking a place to stay would not know when they have to check out.
Queenie & Ted
Queenie & Ted12 hours ago
Even without reading a listing, a guest should know that they can't stay until 7PM the next day. They couldn't get away with that at a hotel, why would they think they could at an airbnb? Folks!
Please leave an honest review of these people because you're right - I don't ever want to meet these 2.
Reply Like 1 reply
Carol-Anne
Carol-Anne2 hours ago
Thank you! That's what I thought too. I think they just wanted to take advantage and got called on it. Thanks! Yes, we are going to leave a very honest and detailed review.
Lisa
Lisa7 hours ago
I had the exact scenario in October and was so unpleasant!!! She had actually lied about where they were from, decided to check in at 1am(despite my listing stating late night arrivals need to be prearranged and preapproval) Booked a return flight for 8pm she checkout was at 10 and expected to stay all of Sunday for free, because they had booked a late flight. She was raging when I said someone else was checking in and I had to prepare the room so would need them to check out on their scheduled checkout day.
She argued that I knew they had a late flight back and I should let them stay for free and to hell with the other guest! Omg.
She left me a horrible review and I really struggled for bookings afterwards. Psych people!
Reply Like
Carol-Anne
Carol-Anne2 hours ago
Exactly the same argument! As if we are responsible for what they do after they check out and when their flight leaves! Yes!
And it's the review that I am afraid of, as you never know how spiteful folk can be. It's impossible to see these people coming, but I am making a concerted effort to weed them out from now on. So not worth the time or money.
Reply Like 3 replies
Lisa
Lisa2 hours ago
Hopefully they won't review. I was soooooo angry at the revenge review I received from the cow that stayed here. They were Instant Book so I couldn't weed them out sadly. I would have turned them down on enquiry when she said they had a super late night flight. I turned off Instant Book after that for awhile. Such a slow time of year njow I had to turn it back on. After her shitty untrue review I couldn't get a booking for anything. Despite being booked absolutely solid for a year.
Carol-Anne
Carol-Anne2 hours ago
So dirty to hear that. Yes it is the slow season now until April here in NYC but I am looking out for the review I know they will have all sorts of stuff to say although they were having a great time until I reminded them we have a check out time
Lisa
Lisaan hour ago
They sound like the same people!! Same scenario, they were happy as Larry until they found out they actually had to check out for the time they booked and paid for. Ugh. Fingers crossed you don't end up with a crap review, but if you do, make sure you publicly respond. Make sure you do it after you've calmed down a bit so it's completely unemotional just factual. Keep us posted!
Ann
Annan hour ago
I had one like that, but it was the check-in time that was at issue. Accepted the reservation, then got a phone call from the partner of the woman who booked it telling (not asking) me that they would arrive at 7:00 a.m. on the first day of their reservation, flying from Europe, yadda yadda. I told him that (a) check-in time is 4:00 p.m. on the day of arrival, so if they want to arrive at 7:00 a.m.that was fine, (b) they simply needed to amend their reservation to make it one day earlier; and (c) we needed to communicate through Airbnb's messaging. He was awful on the phone, so I was relieved to see that they didn't complete the booking request.