Post by High Priestess on Dec 21, 2015 2:43:07 GMT
This is from the General Hosting board in the new Airbnb groups:
community.airbnb.com/t5/General-Hosting/How-to-strugle-with-dirty-guests/m-p/7418#U7418
How to struggle with dirty guests?
Hello!
Vladislav shared Dec 7 2015
I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It offten requires double as much time to clean after such people (I dont know why but 90% of them are originally from China). What to do? To write a bad review is nothing. To charge money for cleaning, but I dont want to take it from tidy people. Deposit works only if something is damaged. But if house rules say, "wash up after you" and they dont do it, trash all over the place, what to do? Violation of house rules took place, but there is no remedy to punish that. Anyone can sugest something? I thought to charge for cleaning and then return money to tidy people, but it is to much administration for that.
Carrie:
i suggest charging a cleaning fee to every guests.
but if only 1 out of 10 is messy, i personally would let that go. it might help if you make explicit cleaning rules. perhaps you can create a departure check-list for your guests.
Eugene:
I'm new to this and I've just had a guest(s) who left the apartment pretty messy. Only our second set of guests too.
Bags of rubbish/trash and some kind of maker/pen damage to one of the bedooms. The apartment has just been renovated and its pretty annoying. I've messaged the guest about the wall.
Any advise? Don I start a dispute resolution with Airbnb?
Paul:
We have been Airbnb hosts for almost 3 years, and have happily hosted at our second home in Seattle more than 100 times. We have had 3 bad experiences with our guests leaving the house very dirty and/or breaking or damaging property. All three experiences were with guests from China. I'm wondering if other hosts have had issues with guests from China.
Maria
I think the issue with guests from China (and other parts of Asia) is that only the wealthy can travel abroad, and in China and many parts of Asia, it's super common for families of means to have live-in help. So it could be just a situation where the guests honestly don't have much of a clue about housekeeping, and assume that in your house, as in their house, someone is paid to come and clean up after them. I actually have guests upstairs making a huge racket, it's a family from Shanghai that checked in today. I took pains to show them where the dish soap was, the fact that there is no dishwasher, how they should wash and dry the dishes, where to put their damp towels, where the broom is, etc. I would normally not go into this detail, but with a family that I suspect is not used to tidying up after themselves, a very detailed orientation might work. Now I'm regretting that I didn't specifically pull aside the children and tell them that it's very rude to run on the floors and jump off the sofa, and if they did make too much noise that I'd come up and scold them. I like to scare kids and I didn't do it this time!!
Paul
Thanks for your reply. I'm thinking that I need to modify how I communicate our house rules for guests from Asia becuse our experiences with guests from China have been so frequently disappointing. And to be honest, I'm not sure if I'll ever accept guests from China if they don't have excellent reviews.
community.airbnb.com/t5/General-Hosting/How-to-strugle-with-dirty-guests/m-p/7418#U7418
How to struggle with dirty guests?
Hello!
Vladislav shared Dec 7 2015
I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It offten requires double as much time to clean after such people (I dont know why but 90% of them are originally from China). What to do? To write a bad review is nothing. To charge money for cleaning, but I dont want to take it from tidy people. Deposit works only if something is damaged. But if house rules say, "wash up after you" and they dont do it, trash all over the place, what to do? Violation of house rules took place, but there is no remedy to punish that. Anyone can sugest something? I thought to charge for cleaning and then return money to tidy people, but it is to much administration for that.
Carrie:
i suggest charging a cleaning fee to every guests.
but if only 1 out of 10 is messy, i personally would let that go. it might help if you make explicit cleaning rules. perhaps you can create a departure check-list for your guests.
Eugene:
I'm new to this and I've just had a guest(s) who left the apartment pretty messy. Only our second set of guests too.
Bags of rubbish/trash and some kind of maker/pen damage to one of the bedooms. The apartment has just been renovated and its pretty annoying. I've messaged the guest about the wall.
Any advise? Don I start a dispute resolution with Airbnb?
Paul:
We have been Airbnb hosts for almost 3 years, and have happily hosted at our second home in Seattle more than 100 times. We have had 3 bad experiences with our guests leaving the house very dirty and/or breaking or damaging property. All three experiences were with guests from China. I'm wondering if other hosts have had issues with guests from China.
Maria
I think the issue with guests from China (and other parts of Asia) is that only the wealthy can travel abroad, and in China and many parts of Asia, it's super common for families of means to have live-in help. So it could be just a situation where the guests honestly don't have much of a clue about housekeeping, and assume that in your house, as in their house, someone is paid to come and clean up after them. I actually have guests upstairs making a huge racket, it's a family from Shanghai that checked in today. I took pains to show them where the dish soap was, the fact that there is no dishwasher, how they should wash and dry the dishes, where to put their damp towels, where the broom is, etc. I would normally not go into this detail, but with a family that I suspect is not used to tidying up after themselves, a very detailed orientation might work. Now I'm regretting that I didn't specifically pull aside the children and tell them that it's very rude to run on the floors and jump off the sofa, and if they did make too much noise that I'd come up and scold them. I like to scare kids and I didn't do it this time!!
Paul
Thanks for your reply. I'm thinking that I need to modify how I communicate our house rules for guests from Asia becuse our experiences with guests from China have been so frequently disappointing. And to be honest, I'm not sure if I'll ever accept guests from China if they don't have excellent reviews.