Post by High Priestess on Nov 2, 2015 17:14:04 GMT
Ralph(not host's real name) shared on another host group in October 2015:
Lost
I'm new and totally lost, how do I delete request that have expired
Doug & Carole
You can archive them.
Andrew (andrew)
Ralph, what you need to do is stop letting your requests expire! You're supposed to be responding to every new inquiry and either accepting or declining every request within 24 hours. Right now your Response Rate is at 13%, which is honestly the worst one I have ever seen on an active listing. If you keep it up at this rate, no guests will ever want to stay with you and Airbnb will de-activate your listing.
Ralph:
I have tried to respond to the request and it won't let me email them back
Ralph:
I have tried to contact airbnb by email and have got no response and I can't find a phone number to speak with them on how to set this up properly
Ralph:
Is there any way to start over, I don't want a poor rating
Ed & Hugh
Use the Dashboard and Inbox on the full web site for best results when communicating with guests.
Ralph:
Ok I'm going to try again, but it's hard to learn
Deborah (High Priestess)
Ralph, yours is an example of why hosts shouldn't let their listing go active until they have some basic knowledge of how to use the AIrbnb site. If you are running out the door without knowing the very basic things, like how to send a message to a guest, you could very easily end up with your business ended before it has even had a chance to start. Many of us started as hosts before there were any Airbnb groups like this to ask any questions at all, and we made sure we knew how to use the site before starting.
For all the hosts who can't be bothered to learn or find it difficult to learn the basics, there are dozens of other hosts who will take the time to make sure they are ready before they set up, and they are the ones who can and should succeed. People who can't be bothered to learn how to use the site, or aren't able to learn, do not have the skills to be hosts.
Lost
I'm new and totally lost, how do I delete request that have expired
Doug & Carole
You can archive them.
Andrew (andrew)
Ralph, what you need to do is stop letting your requests expire! You're supposed to be responding to every new inquiry and either accepting or declining every request within 24 hours. Right now your Response Rate is at 13%, which is honestly the worst one I have ever seen on an active listing. If you keep it up at this rate, no guests will ever want to stay with you and Airbnb will de-activate your listing.
Ralph:
I have tried to respond to the request and it won't let me email them back
Ralph:
I have tried to contact airbnb by email and have got no response and I can't find a phone number to speak with them on how to set this up properly
Ralph:
Is there any way to start over, I don't want a poor rating
Ed & Hugh
Use the Dashboard and Inbox on the full web site for best results when communicating with guests.
Ralph:
Ok I'm going to try again, but it's hard to learn
Deborah (High Priestess)
Ralph, yours is an example of why hosts shouldn't let their listing go active until they have some basic knowledge of how to use the AIrbnb site. If you are running out the door without knowing the very basic things, like how to send a message to a guest, you could very easily end up with your business ended before it has even had a chance to start. Many of us started as hosts before there were any Airbnb groups like this to ask any questions at all, and we made sure we knew how to use the site before starting.
For all the hosts who can't be bothered to learn or find it difficult to learn the basics, there are dozens of other hosts who will take the time to make sure they are ready before they set up, and they are the ones who can and should succeed. People who can't be bothered to learn how to use the site, or aren't able to learn, do not have the skills to be hosts.